Technical Implementation Analyst

Fiserv, Inc. Lincoln , NE 68501

Posted 2 months ago

Find Your Forward at Fiserv, a FORTUNE 500 company, and join the industry leader in financial services technology. With more than 23,000 associates around the world, we're pushing the boundaries of what's possible with deep expertise and a dedication to innovation.

At Fiserv, you'll find a collaborative environment that values partnership and flexibility. Our rare combination of expertise and innovative spirit helps us deliver the most comprehensive financial solutions to banks and businesses worldwide. We're helping more businesses move money faster and more easily than ever before. Explore the possibilities of a career with Fiserv and Find Your Forward with us.

About our Business Unit: Bank Solutions delivers technology products and services for community, regional and large financial institutions, whether they process in-house or through an outsourced service center. This group is responsible for product management and development, service delivery and client support related to the Fiserv bank platforms Premier, Precision, Cleartouch and Signature. Each comprehensive suite helps clients improve customer service and streamline back-office operations by providing mission-critical banking functionality while also serving as a delivery channel for an array of other advanced, value-adding Fiserv solutions.

What does a great Technical Consultant do?

  • Entry level role working on a Financial services software product in this role you will implement technology, build a new product with customers, enhance your career on this technology.

  • Perform remote and/or on-site software implementations, and provide follow-up product support for Fiserv's clients via telephone, email, and web based contact channels.

  • Deliver professional and timely client communications regarding project updates, ongoing support items, and product implementation services.

  • Deeply track, organize and document all product implementation and support related activities.

  • Assist with creation and maintenance of User documentation (hardware / software requirements, end-user technical information, internal procedures, etc.) as needed.

  • Develop and maintain a full grasp of Fiserv products and services and stay abreast of relevant industry trends and standard methodologies

  • Perform other duties as assigned

The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.

Required Qualifications:

  • Education:

  • Degree in Computer Science, Management Information Systems, Information Technology or related field

  • Equivalent work experience may be substituted

  • Minimum

years' experience required:


2+ years in customer facing projects, client support role, or IT service industry

  • Type of work experience required:

  • Experience with Microsoft Windows Workstation and Server operating systems, physical and virtual environments

  • Experience with peripheral deployments

  • Basic understanding of data communications and LAN/WAN

  • Previous customer service experience

Preferred Qualifications:

  • Possess strong analytical problem solving ability

  • Strong verbal and written communication skills (internal and client facing)

  • Excellent follow-up skills, attention to detail

  • Experience with Unisys Enterprise Output Manager

Travel Required: Ability and willingness to travel up to 20%, as needed

Work Environment: Occasionally required to work evenings and weekends.

Fiserv is an Equal Opportunity Employer/Disability/Vet.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Technical Support Analyst 1 (Lincoln NE)

Hyland Software

Posted 1 week ago

VIEW JOBS 4/9/2019 12:00:00 AM 2019-07-08T00:00 Overview The Technical Support Analyst 1 is responsible for responding to and resolving customer requests for assistance with technical issues related to their solution. The hours for this position are 6:00am - 3:00pm or 7:00am - 4:00pm CDT. Responsibilities * Monitor and pickup support tickets from customers requesting assistance via internal company system * Troubleshoot and resolve issues utilizing company systems, utilities and support processes with assistance and direct oversight from team members; learn best practices for problem resolution * Troubleshoot and resolve issues utilizing company systems, utilities and support processes with assistance and direct oversight from team members; learn best practices for problem resolution * Be accountable for customer requests; maintain ownership of request and follow through consistently with resolution * Provide regular and frequent communication to customer; ensure customer is fully advised as to the progress or delay to the resolution of their issue * Compose internal documentation that fully reflects all activity related to resolution of support request * Compose Software Change Requests (SCR) based on customer issues or enhancement requests and submit to responsible team for correction Qualifications * Associate's Degree in Business or a related field or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job * Experience in a customer service environment preferred * Able to thrive in a fast paced environment * Speak or write with ease, clarity and impact, using a communication style appropriate to the subject and the audience * Good critical thinking and problem solving skills * Good prioritization and time management skills * Good collaboration skills, applied successfully within a team as well as other areas * Up to 10% travel required Hyland Software Lincoln NE

Technical Implementation Analyst

Fiserv, Inc.