Find Your Forward at Fiserv, a FORTUNE 500 company, and join the industry leader in financial services technology. With more than 23,000 associates around the world, we're pushing the boundaries of what's possible with deep expertise and a dedication to innovation.
At Fiserv, you'll find a collaborative environment that values partnership and flexibility. Our rare combination of expertise and innovative spirit helps us deliver the most comprehensive financial solutions to banks and businesses worldwide. We're helping more businesses move money faster and more easily than ever before. Explore the possibilities of a career with Fiserv and Find Your Forward with us.
About our Business Unit: Bank Solutions delivers technology products and services for community, regional and large financial institutions, whether they process in-house or through an outsourced service center. This group is responsible for product management and development, service delivery and client support related to the Fiserv bank platforms Premier, Precision, Cleartouch and Signature. Each comprehensive suite helps clients improve customer service and streamline back-office operations by providing mission-critical banking functionality while also serving as a delivery channel for an array of other advanced, value-adding Fiserv solutions.
What does a great Technical Consultant do?
Entry level role working on a Financial services software product in this role you will implement technology, build a new product with customers, enhance your career on this technology.
Perform remote and/or on-site software implementations, and provide follow-up product support for Fiserv's clients via telephone, email, and web based contact channels.
Deliver professional and timely client communications regarding project updates, ongoing support items, and product implementation services.
Deeply track, organize and document all product implementation and support related activities.
Assist with creation and maintenance of User documentation (hardware / software requirements, end-user technical information, internal procedures, etc.) as needed.
Develop and maintain a full grasp of Fiserv products and services and stay abreast of relevant industry trends and standard methodologies
Perform other duties as assigned
The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.
Degree in Computer Science, Management Information Systems, Information Technology or related field
Equivalent work experience may be substituted
2+ years in customer facing projects, client support role, or IT service industry
Type of work experience required:
Experience with Microsoft Windows Workstation and Server operating systems, physical and virtual environments
Experience with peripheral deployments
Basic understanding of data communications and LAN/WAN
Previous customer service experience
Possess strong analytical problem solving ability
Strong verbal and written communication skills (internal and client facing)
Excellent follow-up skills, attention to detail
Experience with Unisys Enterprise Output Manager
Travel Required: Ability and willingness to travel up to 20%, as needed
Work Environment: Occasionally required to work evenings and weekends.
Fiserv is an Equal Opportunity Employer/Disability/Vet.