Technical Helper

Sears Holdings Merrillville , IN 46410

Posted 3 weeks ago

The Technical Helper is responsible for providing assistance to Service Technicians on repair calls and shuttling necessary parts and supplies for service repair completion.

Responsibilities and Duties

Rides with or meets Technician at designated location to assist on service call

Follows directions provided by Service Technician to assist in completing product repair, including, but not limited to assistance inlifting, handling of tools, etc.

Shuttles parts and supplies to Technician when applicable

Performs other duties as assigned

Requirements

Qualifications and Skills

Ability to aid physically the Service Technician in the handling of appliances or equipment to be repaired

Ability to work variable and flexible hours, including overtime as needed

Ability to handle stressful situations, and to work in a fast paced environment

Ability to apply appropriate safety procedures and equipment to protect Company and customer assets

Ability to communicate effectively with the Service Technician and customer

Ability to read and utilize reports as needed

Ability to read, write, and speak English

Ability to follow Quality Management System (QMS) process guidelines

Ability to maintain regular and consistent attendance

Ability to work well with others in a team environment to deliver high performance results

Outstanding customer service skills

Open to change, with the ability to implement change quickly and effectively

Ability to convey a positive image of the Company in all actions and behaviors

Excellent communication skills

Good listening skills

PREFERRED SKILLS:

Mechanical aptitude

JOB REQUIREMENTS:

  • 18 years of age or older
  • Valid Drivers License in the state of IN

Benefits

Equal Opportunity Employer / Disability / Vet

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Technical Helper

Sears Holdings