Technical Helper

Sears Chicopee , MA 01014

Posted 2 months ago

Job Description:

Req/Job ID: 999606BR

Employing Entity: Transform SR LLC

Employment Category: Regular, Full-time

Job Function: Repair/Installation

Store ID: 28009: IH-Boston MA

The Technical Helper is responsible for providing assistance to Service Technicians on repair calls and shuttling necessary parts and supplies for service repair completion.

Job Requirements


  • Rides with or meets Technician at designated location to assist on service call

  • Follows directions provided by Service Technician to assist in completing product repair, including, but not limited to assistance in

lifting, handling of tools, etc.

  • Shuttles parts and supplies to Technician when applicable

  • Performs other duties as assigned


  • Ability to aid physically the Service Technician in the handling of appliances or equipment to be repaired

  • Ability to work variable and flexible hours, including overtime as needed

  • Ability to handle stressful situations, and to work in a fast paced environment

  • Ability to apply appropriate safety procedures and equipment to protect Company and customer assets

  • Ability to communicate effectively with the Service Technician and customer

  • Ability to read and utilize reports as needed

  • Ability to read, write, and speak English

  • Ability to follow Quality Management System (QMS) process guidelines

  • Ability to maintain regular and consistent attendance

  • Ability to work well with others in a team environment to deliver high performance results

  • Outstanding customer service skills

  • Open to change, with the ability to implement change quickly and effectively

  • Ability to convey a positive image of the Company in all actions and behaviors

  • Excellent communication skills

  • Good listening skills


  • Mechanical aptitude


  • 18 years of age or older



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Technical Helper