Technical Field Support Analyst

Key Human Services (Key) is one of 5 subsidiary corporations of Keystone Human Services and is governed by a community-based board of directors. Established in 1989, Key expands Keystone's vision of community-based support programs in the State of Connecticut.

Key Human Services has an exciting opportunity for a Technical Field Support Analyst to work out of our Wethersfield, CT office.

The Technical Field Support Analyst will be responsible for troubleshooting, repairing, maintaining and installing computer systems hardware and configuring software and drivers. By using and maintaining a record of all services performed using the ticket tracking system this individual will be responsible for maintaining and repairing technological equipment, including routers, or peripheral devices.

REQUIREMENTS

• High School Diploma or equivalent and minimum of three years of experience in a help desk environment or Bachelor's degree in a related field and at least one year of experience in a help desk environment.

• Proven experience as a computer technician or similar role.

• Thorough knowledge of computer systems and Information Technology (IT) components.

• Functional knowledge of internet security and data privacy principles.

• Experience with Local Area Networks (LAN) and Wide Area Networks(WAN)

• Exceptional ability to communicate both orally and in writing and to be able to read, interpret and apply written information.

• Ability to prioritize, manage and troubleshoot multiple projects using effective time[1]management and organizational skills

• Ability to learn and apply advanced computer skills, including the use of computer software and other web based systems.

• Valid driver's license and access to a privately maintained and insured vehicle

Position Details:

• Pay rate is $21.00 - 24.00 per hour (non-exempt position)

• Great work environment, excellent benefits, career development and advancement opportunities

Keystone Human Services is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, gender identity or any other protected characteristic under federal, state or local law. We believe in diversity and encourage any qualified individual to apply.

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.