Technical Field Service Representative II

We are Energy Systems, the leader in industrial power solution sales, service, and rentals.

With an ongoing tradition of providing excellent products and outstanding service for our customers, Energy Systems is one of the longest existing Generac Industrial Distributors in the United States. We are a full-service distributor of Generac equipment and solutions providing sales, service and rentals.

• Provide Technical support, setup, and assistance to customers over the phone and in the field.

• Assist with the development and distribution of service and parts bulletins to notify customers of product changes or issues.

• Gather and prepare documentation regarding product failure

• Develop new and maintain existing relationships with customers' branch, district, and regional sales and service managers.

• Coordinate customer calls with regional sales managers to ensure needs of all customers in the territories are met.

• Develop new and maintain existing relationships with customers' branch, district, and regional sales and service managers.

• Coordinate customer calls with regional sales managers to ensure needs of all customers in the territories are met.

• Provide technical input and design ideas to engineering during new product initiation and existing product improvements.

• Assist Training and Education and Technical Publications with manual content and reviews for accuracy.

• Provide written weekly reports to manager covering accounts visited, service schools provided, product issues/ concerns, possible sales opportunities, and competitor information when in field.

• Assist in site certification, operation, and EPA testing.

Knowledge Skills and Abilities:

• Working knowledge of mechanical design, AC and DC circuitry, power generation, wiring schematics, and connection diagrams

• Understand components and operation of an electrical distribution system

• Excellent troubleshooting skills, the ability to make independent decisions, and work with minimal supervision

• Experienced in Electronics, Electromechanical Technology

• Knowledge of power generation; light tower, pumps, and heating products

• Spark Ignited knowledge

Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.

"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law."