Technical Field Operations Supervisor

Milestone Technologies Inc. Pleasanton , CA 94588

Posted 2 months ago

Overview

Would you like to work in a dynamic fast-moving environment that values social interaction as well as technical prowess? We pride ourselves on hiring bright, driven, enthusiastic people that have experience in supporting both Windows and Mac environments. Strong interpersonal communication skills with a high degree of empathy is a must. You must love helping people! As a Remote Field Technician, you are the 'Face of IT', an Ambassador to our co-workers. We want people for whom going "above and beyond" is second nature, who value the people behind the problems, and for whom technology is their passion. We want to deliver the best IT Support experience in the world and if you think you are up to the challenge.read on

Responsibilities

  • Works directly with Service Delivery Manager & Operations Manager to coordinate, prioritize, and maintain optimal service execution to goals and expectations of client-specific key performance indicators.

  • Leads and provides coaching for other TFO Technicians when workflow deficiencies are identified.

  • Conducts regular 1 to 1 meetings with local and regional team to provide guidance and support.

  • Audits Ticket data to ensure ticket handling quality meets or exceeds expectations.

  • Observes and reports on service trends across individuals and team as a whole.

  • Attends and provides input during weekly team meetings and leadership syncs.

  • Provide White-Glove concierge level customer experience supporting internal employees face-to-face, via chat and over the phone.

  • Schedule and communicate travel to regional offices to provide in-person support on a regular basis.

  • Provide constant updates to your users to keep them in the loop with the status of their incidents, requests or problems.

  • Educate users on basic functions and new technologies that will help streamline their workflow

  • Troubleshoots network connectivity issues including; digital authentication, remote access, secure Wi-Fi, and wired connectivity to the internal network.

  • Supports users on applications and tools within the environment including; Office Suite, RSA, Okta, Collaboration tools (Zoom, WebEx, Jabber, etc), Mac and Windows OS.

Qualifications

  • Provide walkup/desktop support during normal business hours, Mon-Fri.

  • Maintain local inventory to ensure replacement equipment is always on hand.

  • Support IT Escalations impacting the site

  • Conference room support and maintenance

  • Provide Audio/Visual support for large scale meetings, and proactively test equipment to ensure full functionality.

  • Room sweeps/break fix

  • Coordinate closely with the Office Manager to determine when issues arise how best to resolve them and with which team/course of action

  • Support Local Wallboard maintenance

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Senior Technical Recruiter
New!

10X Genomics

Posted Today

VIEW JOBS 11/16/2018 12:00:00 AM 2019-02-14T00:00 10x Genomics is building tools for scientific discovery that reveal and address the true complexities of biology and disease. Through a combination of novel microfluidics, chemistry and bioinformatics, our award-winning Chromium™ System is enabling researchers around the world to more fully understand the fundamentals of biology at unprecedented resolution and scale. Learn more at 10xGenomics.com. #GOEXPONENTIAL Fueled by equal parts scientific vision and determined passion, we are delivering unprecedented innovation to short-read sequencing technologies and transforming how genomic information is accessed. You will feel the 10x difference the moment you enter our offices and labs. There's a dynamic energy here, and we're looking for the best of the best to be a part of it. We are seeking talented professionals excited to build new technology that advances scientific research while growing their career within a dynamic, supportive environment. SENIOR TECHNICAL RECRUITER We are seeking an experienced, collaborative and results-oriented Senior Technical Recruiter to join our team. Individuals applying for this position must be self-starters, strategic thinkers, action driven, flexible in changing direction and methods, thrive in a fast paced environment, excel at managing multiple priorities, succeed in communicating with all levels within the organization and provide immediate contribution. Key Responsibilities Manage efficient, fast-paced full-cycle recruiting operations that support company's growth plans while focused on providing great candidate experience Help further define and improve our full lifecycle recruiting processes with priorities on candidate experience and strong partnerships with hiring managers and teams Source, evaluate qualified candidates through multiple channels with primary focus on filling technical and scientific positions Partner with the recruiting function, hiring manager and teams across the organization to define roles, measure and communicate progress, improve existing programs and contribute to developing innovative recruitment strategies Provide guidance and tools to hiring managers throughout the process Demonstrate knowledge and excitement about our business and be able to answer candidate and employee questions primarily around HR related areas Manage the recruiting process through Greenhouse, while ensuring data integrity Leverage your experience in competing for top talent to negotiate complex offers Build healthy, robust pipelines of candidates on a continuous basis Required Skills and Background Bachelor's degree preferred - or equivalent work experience 12+ years of full lifecycle technical recruiting experience in a fast paced environment, including deep, technical sourcing experience Proven success as part of a robust and efficient recruiting organization Demonstrated experience delivering consistent, high quality recruiting results in a fast-paced environment Corporate/in-house recruiting experience required; agency experience also preferred Strong written and verbal communication skills Passionate about candidate experience Innovative, creative, and flexible - demonstrate ability to seek out and identify talent in many different ways Self-starter with strong organizational, analytics, and multi-tasking skills and ability to perform under pressure All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability. 10X Genomics Pleasanton CA

Technical Field Operations Supervisor

Milestone Technologies Inc.