Spectrum New York City , NY 10008
The purpose of the Facilitator position is to deliver training to Charter's customer front-line employees. The Facilitator is integral in the onboarding of new employees and is responsible for providing necessary training, development and coaching to advance the skills of the Charter workforce.
Essential Job Functions:
Organizes and prepares for the delivery of training, including LMS set up and learning environment preparation
Uses established content to deliver business-as-usual training
Facilitates learning in an on-the-job training environment
Facilitates written and hands-on assessments
Coaches learners to performance
Manages classroom, including attendance tracking & maintains a safe learning environment
Responsible for partnering with HR & business leaders on employee issues and/or concerns (e.g., onboarding questions, ADA concerns, employee relations issues, inappropriate behavior, etc.)
Responsible for ensuring new employees complete HR & compliance onboarding training as applicable
Responds to business process and tool changes to ensure effective delivery of content.
Reviews course evaluations and implements improvements or makes suggestions for improvements based on results
Provides training updates to business partners
Maintains training facilities
Completes administrative responsibilities in a timely and accurate manner, including records of training activity
Demonstrated ability to deliver formal presentations and/or training content
Understanding of adult learning methods
Drive for ongoing learning
Ability to interpret evaluation results/feedback and adjust to improve performance
Experience coaching others using cooperative coaching methods
Demonstrates adaptability by responding to changing situations and priorities in a positive way
Builds and sustains relationships with co-workers
Effectively manages time and priorities and follows through on commitments
Technical skills and knowledge needed to facilitate core functional courses
Associate's degree (A. A.) or equivalent from two-year college or technical school; or equivalent training, education and experience.
Lead: Assigns, trains, schedules or oversees work of others; does NOT have the authority or exercise independent judgment to hire, direct, transfer, promote, discipline, discharge or reward other employees, or effectively recommend such action
The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.
FCC Unit: 13542 - North Manhattan Business Unit: Field Operations