Robert Half Technology Oakland , CA 94612
Are you an IT Support professional with extensive experience installing and troubleshooting hardware and software related to Windows? I?m currently working on a Technical Support Engineer role with a SaaS company in Oakland who works with major clients such as Facebook, Amazon, and Apple.
In this role, you will be providing IT support to the software company in Oakland as well as their customers and partners in the region. You would be analyzing customer problems and issues related to the product, including inoperability or inaccessibility of a system, module, or functions. In addition, you will be managing large implementation projects and tracking tool to document issues worked on. Other Responsibilities ? Provide management, monitoring, and troubleshooting for the SaaS delivery components ? Travel within the U.S. to deliver support services ? Help manage the operation, security and continuity of hosted applications
Keys (required) ? 5+ years of relevant experience ? Ability to maintain Microsoft SQL Database ? Ability to maintain Windows server ? Ability to troubleshoot hardware and software related to Windows ? Excellent communication skills to provide customer support
Employment Type: Full Time