Technical Engineer III

Hearst Newspapers Louisville , KY 40202

Posted 3 months ago

Job Purpose:

The position will work within a team environment, helping to analyze and correct customer incidents pertaining to the HCHB application suite. As a member of the Tier-3 Support Team, responsibilities will include, but are not limited to, Incident and problem analysis and correction, data correction, creation, testing and implementation of custom extracts, and various duties as described below. The position must be able to work in a collaborative environment consisting of multiple functional areas and working with the Customer Services team and multiple development teams regarding customer issues.

Required Duties:

  • Identifying application behavior where it differs from design specifications

  • Utilize and maintain knowledge-base of issue resolutions

  • Triage, troubleshoot, determine Root Cause and resolve customer issues routed to the Tier-3 Team

  • Create Team Foundation (TFS) Tickets once Root Cause has been identified

  • Work with Development on bi-weekly sprint rotations when Development requires assistance

  • Keep the team aware of problem trends through analysis and reporting

  • Effectively work with both internal groups and external customers

  • Act as a technical support buffer for the development teams

  • Additional responsibilities as assigned

Skills/Qualifications:

  • Bachelor's degree in Computer Science, Engineering, or Business. Equivalent experience also considered.

  • Strong Proficiency with SQL querying/programming required - Microsoft SQL Server experience preferred

  • Interpret, write and maintain complex SQL queries

  • Experience with relational database design and use

  • Skilled at optimizing and troubleshooting complicated SQL statements and procedures

  • Knowledge of best practices when dealing with relational databases

  • Familiar with tools that can aid in profiling server resource usage and optimization

  • Knowledge of and ability to maintain stored procedures

  • Knowledge of C#, Java or similar programming languages and software development lifecycle

  • Experience in analyzing client issues and addressing them with proven troubleshooting skills and techniques (code and data analysis)

  • Practical experience with Incident Management Software preferred (Service Desk software)

  • Competence in learning and mastering software application to the level of an authority

  • Self-starter and avid learner with moderate supervision

  • Employs the expertise of others and provides expertise in a team environment

  • Ability and willingness to research functionality and design considerations

  • Healthcare software experience is a plus

  • Effective written and verbal communication skills

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VIEW JOBS 5/31/2019 12:00:00 AM 2019-08-29T00:00 Job Purpose: The position will work within a team environment, helping to analyze and correct customer incidents pertaining to the HCHB application suite. As a member of the Tier-3 Support Team, responsibilities will include, but are not limited to, Incident and problem analysis and correction, data correction, creation, testing and implementation of custom extracts, and various duties as described below. The position must be able to work in a collaborative environment consisting of multiple functional areas and working with the Customer Services team and multiple development teams regarding customer issues. Required Duties: * Identifying application behavior where it differs from design specifications * Utilize and maintain knowledge-base of issue resolutions * Triage, troubleshoot, determine Root Cause and resolve customer issues routed to the Tier-3 Team * Create Team Foundation (TFS) Tickets once Root Cause has been identified * Work with Development on bi-weekly sprint rotations when Development requires assistance * Keep the team aware of problem trends through analysis and reporting * Effectively work with both internal groups and external customers * Act as a technical support buffer for the development teams * Additional responsibilities as assigned Skills/Qualifications: * Bachelor's degree in Computer Science, Engineering, or Business. Equivalent experience also considered. * Strong Proficiency with SQL querying/programming required - Microsoft SQL Server experience preferred * Interpret, write and maintain complex SQL queries * Experience with relational database design and use * Skilled at optimizing and troubleshooting complicated SQL statements and procedures * Knowledge of best practices when dealing with relational databases * Familiar with tools that can aid in profiling server resource usage and optimization * Knowledge of and ability to maintain stored procedures * Knowledge of C#, Java or similar programming languages and software development lifecycle * Experience in analyzing client issues and addressing them with proven troubleshooting skills and techniques (code and data analysis) * Practical experience with Incident Management Software preferred (Service Desk software) * Competence in learning and mastering software application to the level of an authority * Self-starter and avid learner with moderate supervision * Employs the expertise of others and provides expertise in a team environment * Ability and willingness to research functionality and design considerations * Healthcare software experience is a plus * Effective written and verbal communication skills Hearst Communications Louisville KY

Technical Engineer III

Hearst Newspapers