Technical Engagement Manager

10Th Magnitude New York , NY 10007

Posted 2 months ago

Company Description
10th Magnitude is a technology services firm helping businesses achieve transformation through cloud technologies. We are market leaders in leveraging the power of Microsoft Azure to accelerate innovation speed, operational agility and customer responsiveness for clients around the globe. As one of the top Microsoft Azure partners in the US we specialize in Azure Migration, Cloud-Scale Custom Application Development, Internet of Things, Analytics and DevOps achieved through Azure-Enabled Infrastructure Automation. A member of the Microsoft Azure Partner Advisory Council and a Gold Cloud Platform Microsoft partner, 10th Magnitude is headquartered in Chicago, and its Azure Managed Services operations center is in Tulsa, OK.

Job Description
10th Magnitude is one of the top Azure consultancies in the country, and our clients are looking for our expertise to help them manage their Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) workloads in Azure. The role is customer facing working closely with business and technical influencers, IT Pros, and 10th Magnitude partners. If you are passionate about customer success, problem-solving and learning new technologies, then we want to give you the ability to help grow of our fastest growing practice areas. Azure experience is great but not required, we'll train you in the fundamentals, but a desire for helping clients succeed in the cloud is required.

Responsibilities

As a Technical Engagement Manager, you will be a trusted business advisor to our Azure Managed Services customers. Your responsibilities will include:

  • Responsible for the overall growth, quality, and satisfaction of the customer's Managed Services relationship.

  • Perform quarterly business reviews with the customer to asses and review their Azure environment for best practices and optimization opportunities.

  • Oversees implementation activities to ensure customers are successful onboarded into Managed Services.

  • Monitor customer support tickets to ensure timely resolution, identify areas requiring escalation and ability to communicate resolution to the customer.

  • Serve as an escalation point for customer's business and technical issues outside of our Operations support team.

Qualifications, Skills & Experience:

  • A minimum of 5 years of experience in an Enterprise support environment with a strong understanding of corporate account support needs and the support industry.

  • Previous experience as IT Manager, Systems Administrator, System Engineer, or Systems Architect with an understanding of core ITIL principals.

  • Proven track record of achieving results through collaborating with multiple functions across a company.

  • Ability to innovate and deliver in a fast-paced startup environment.

  • Previous experience in a 24x7 managed services, hosted service company, or Network Operations Center environment is desirable.

  • Previous experience with Azure based deployments or other cloud platforms is desirable.

Traits:

  • Regardless of skills and experience, we look for people with the following personal traits:

  • Passion. You exude around the clock enthusiasm for your field of expertise.

  • Versatility. You are deep in a few areas but capable across a much wider range.

  • Communicator. You can confidently converse with clients in their language.

  • Problem Solver. You can figure out a solution to any problem that comes your way.

  • Pragmatism. You can separate what must be done now and what can be improved later.

  • Team Player. You help others, ask for input and share ideas all in the name of teamwork.

Compensation and Benefits

We offer a competitive compensation package with salary and bonus commensurate with experience. We have a complete benefits package including health, dental, vision, life, and short-term disability. We also provide a 401(k) retirement plan.

Additional Information

  • Candidates must be able to successfully pass a pre-employment background check and drug screen

  • We are unable to sponsor or transfer visas, so only US Citizens or Green Card Holders are encouraged to apply

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Technical Engagement Manager

10Th Magnitude