Technical Documentation Specialist

Mitek Industries, Inc. Greenwood Village , CO 80111

Posted 4 days ago

Job Description:

MiTek is a global provider of building solutions for the residential and commercial construction industries. Utilizing software, services, engineered products, and automated manufacturing equipment, MiTek partners with clients to accelerate their genius and deliver breakthroughs in building. With a rich 60-year history and a network of 6,500 team members worldwide, MiTek pairs local expertise with global capabilities. As a Berkshire Hathaway (NYSE: BRK-A, NYSE: BRK-B) company since 2001, MiTek has a record of continuous growth and innovation. Learn more at www.mii.com.

Summary

Generates technical documentation for the MiTek software suite through the application of user-centered design principles. Documentation includes, but is not limited to, help and training videos, installation manuals, training manuals, release notes, help files, technical support materials, and procedures through the use of computer-based multi-media tools, computer-based instructional material and web-based content.

Job Responsibilities & Requirements

Essential Functions Statement(s)

  • Interview software production, technical support, and technical sales personnel to determine installation and usage instructions and procedures.

  • Install and operate software iterations for further understanding and inclusion of data in technical documentation.

  • Maintain familiarity with MiTek, industry, and governmental standards and regulations applicable to software for inclusion in technical documentation.

  • Generate technical documentation including:

  • Developing and writing scripts for help and training videos.

  • Creating storyboard slides for help and training videos.

  • Recording voice overs for help and training videos.

  • Creating closed captioning files for help and training videos.

  • Posting help and training videos to various websites for distribution.

  • Writing text-based documents.

  • Creating graphics.

  • Taking digital photographs/screen shots and incorporating them into documents.

  • Editing digital photographs/screen shots to incorporate callouts and text.

  • Generate end user training materials, including:

  • Research end user work habits in order to produce high quality, targeted training materials.

  • Written documentation.

  • Embedded video.

  • Corresponding web pages.

  • Lead internal knowledge transfer sessions with MiTek associates.

  • Produce "best practices" documents for distribution to customer base.

  • Document common support issues and resolutions.

  • Post this information to the customer-facing Technical Resources website.

  • Keep up to date on industry standards and recommend process improvements.

  • Attendance during regular work hours.

  • Review software documentation; and update, maintain and distribute as needed.

  • Maintain MiTek Software standards for technical documentation.

  • Maintain repository and archive of all technical documentation.

  • Other duties as assigned.

POSITION QUALIFICATIONS

Competency Statement(s)

  • Accountability
  • Ability to accept responsibility and account for his/her actions.
  • Accuracy
  • Ability to perform work accurately and thoroughly.
  • Detail Oriented
  • Ability to pay attention to the minute details of a project or task.
  • Ethical
  • Ability to demonstrate conduct conforming to a set of values and accepted standards.
  • Honesty / Integrity
  • Ability to be truthful and be seen as credible in the workplace.
  • Loyal
  • The trait of feeling a duty to the employer.
  • Organized
  • Possessing the trait of being organized or following a systematic method of performing a task.
  • Reliability
  • The trait of being dependable and trustworthy.
  • Responsible
  • Ability to be held accountable or answerable for one's conduct.
  • Communication, Oral
  • Ability to communicate effectively with others using the spoken word.
  • Communication, Written
  • Ability to communicate in writing clearly and concisely.
  • Time Management
  • Ability to utilize the available time to organize and complete work within given deadlines.
  • Working Under Pressure
  • Ability to complete assigned tasks under stressful situations.
  • Ability to interact professionally with others; including co-workers, vendors and customers.

SKILLS & ABILITIES

Education: Bachelor's Degree in related field or five to seven years related experience.

Computer Skills

MS Office Suite including Outlook, Word, PowerPoint, Excel.

Camtasia

Web Based Authoring Tools

Experience Working with Web Based Content Management Systems

Experience creating and editing video content is a plus.

Knowledge of construction industry a plus.

MiTek is an E-Verify and Drug and Tobacco-Free Workplace.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

For accommodation to assist with completing this application, please contact Human Resources at +1 314-434-1200.

www.mii.com

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Technical Documentation Specialist

Mitek Industries, Inc.