Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Technical Customer Support Specialist - 2Nd Shift

Expired Job

Arkray Usa, Inc. Minneapolis , MN 55439

Posted 2 months ago

Be involved with a company that is changing the lives of people across the globe.

ARKRAY is hiring a Technical Customer Support Specialist to provide technical support to internal and external customers for ARKRAY clinical laboratory products. The Technical Customer Support Specialist will establish rapport with customers to evaluate and document details for timely identification and resolution of customer inquiries and complaints

The hours for this position will primarily be 2:00-10:30 pm, Monday-Friday. Candidates must have the ability to work a flexible schedule, including night and weekend on-call rotation.

Duties and Responsibilities

  • Assess, analyze and resolve product complaints using problem-solving, troubleshooting, extensive product knowledge and thorough understanding of clinical application.

  • Achieve service excellence through technical and communication abilities.

  • Concise documentation of customer interactions in accordance with ARKRAY policies and procedures.

  • Dispatch service personnel using all available resources efficiently and cost-effectively.

  • Build the knowledge base and share information. Become subject matter expert for new and existing instrumentation.

  • Demonstrate effective working relationships with internal and external customers.

  • Understand and support departmental goals and initiatives for continuous quality improvement.

  • Maintain laboratory instruments, equipment and space.

  • Other duties as assigned to meet organizational needs including but not limited to parts inventory and shipping, data analysis, analyzer setup and inspection, generate estimates for non-contract service requests, train new service representatives.

Knowledge and Skills

  • 3+ years of experience with instrument systems and troubleshooting.

  • Bachelor's Degree in Engineering, Electronics, or Life Science. Medical Technologist/Medical Laboratory Scientist preferred.

  • Practical knowledge and understanding of clinical laboratory regulations, laboratory equipment and reagents.

  • Strong computer skills, proficient with MS Office Suite, Service-based software, CRM.

  • Detail-oriented and strives for technical excellence.

  • Ability to maintain positive attitude in high pressure situations.

  • Effective communication skills, both verbal and written.

ARKRAY is an Equal Opportunity Employer: minorities, women, veterans, and individuals with disabilities are encouraged to apply.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Internet Of Things (Iot) Manufacturing Engineer 2Nd Or 3Rd Shift

Honeywell

Posted 3 days ago

VIEW JOBS 11/11/2018 12:00:00 AM 2019-02-09T00:00 Internet of Things (IoT) Manufacturing Engineer 2nd or 3rd Shift Join the industry leader to design the next generation of breakthroughs Join a team that applies its technical expertise and knowledge to ensure products that are produced with high quality and efficiency. You will be a technical expert with responsibility for product and process application. You will ensure product integrity manufacturing output and continuous improvements working with factory operations. Solves complex problems where analysis of a situation is required in order to meet the requirements of the customer Independently leads problem analyst to develop new process and procedures Partnership with the product factory as the technical expert that supports continuous improvement We are a 24 x 7 factory and so shift and weekend support is needed. Ability to work 2nd or 3rd shift and/or weekends on 2nd or 3rd desirable, there is flexibility. 2nd Shift Hours: 4 pm – 12:30 am Monday through Friday (time subject to adjustment based on business needs) 3rd Shift Hours: 12 am – 8:30 am Monday through Friday (time subject to adjustment based on business needs) * Weekend Support may be required – schedule and shift based on business needs 50 Technical Support 20 Problem resolution 15 Project management 10 Data analysis 5 Risk Avoidance YOU MUST HAVE * Bachelors Degree in Electrical, Computer or Systems Engineering * Minimum 2 years of manufacturing experience * Must be a U.S. citizen due to contractual requirements WE VALUE * Information Technology experieence * Some data analysis experience (Excel, MiniTab) * Querying capability in SQL preferred * Hands on work ethic * Out of box thinking * Provide clear and concise communications * Greenbelt Certified * Proficient computer skills * Ability to work independently * Knowledge of six sigma tools * Ability to partner with others on projects Must be a US Citizen due to contractual requirements.ExemptHoneywell Aerospace OverviewINCLUDES * 2nd Shift * 3rd Shift * Continued Professional Development ADDITIONAL INFORMATION * Job ID: HRD34698 * Category: Integrated Supply Chain * Location: 2600 Ridgway Pkwy, Minneapolis, MN 55413 USA Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status. Honeywell Minneapolis MN

Technical Customer Support Specialist - 2Nd Shift

Expired Job

Arkray Usa, Inc.