Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Technical Customer Support, I

Expired Job

Zebra Bentonville , AR 72716

Posted 2 months ago

Overview

Resolves problems with customers via telephone email or chat sessions using basic technical product knowledge and interpersonal skills. Troubleshoots problems with appropriate applications, products and vendors. Identifies and documents customer issues, and escalates as directed. Develops an understanding of multiple applications and platforms.

Responsibilities

  • Communicates basic technical solutions to customers using effective communication, listening and comprehension skills. Diffuses upset customers.

  • Fully documents customer interactions in real-time.

  • Solves problems within defined quality standards using a basic understanding of products, solutions, and customer environments.

  • Identifies and escalates complex problems under direct supervision.

  • Works on a limited variety of problems of limited scope using defined procedures and practices.

  • Collaborates with fellow technicians and supervisor to solve problems.

  • Familiarizes self with new technologies, products and platforms.

Qualifications

  • Bachelor's degree or Associate Degree (Technical Degree). Technical Certifications preferred.

  • 1+ years demonstrated working experience required.

  • Basic computer literacy with a working knowledge of the Microsoft Office Package.

  • Demonstrates ability to articulate technical issues in simple to understand terms to both management and customers.

  • Demonstrates strong customer service and communication skills.

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Technical Customer Support I

Zebra

Posted 2 days ago

VIEW JOBS 11/12/2018 12:00:00 AM 2019-02-10T00:00 Overview Resolves problems with customers via telephone email or chat sessions using basic technical product knowledge and interpersonal skills. Troubleshoots problems with appropriate applications, products and vendors. Identifies and documents customer issues, and escalates as directed. Develops an understanding of multiple applications and platforms. Responsibilities * Communicates basic technical solutions to customers using effective communication, listening and comprehension skills. * Fully documents customer interactions in real-time. * Solves problems within defined quality standards using a basic understanding of products, solutions, and customer environments. * Identifies and escalates complex problems under direct supervision. * Works on a limited variety of problems of limited scope using defined procedures and practices. * Collaborates with fellow technicians and supervisor to solve problems and diffuse upset customers. * Familiarizes self with new technologies, products and platforms. Qualifications Required Education: * Bachelor's degree or Associate Degree (Technical Degree). Technical Certifications preferred. Preferred Work Experience (years): * 1+ years demonstrated working experience required. Key Skills and Competencies: * Basic computer literacy with a working knowledge of the Microsoft Office Package. * Demonstrates ability to articulate technical issues in simple to understand terms to both management and customers. * Demonstrates strong customer service and communication skills. Zebra Bentonville AR

Technical Customer Support, I

Expired Job

Zebra