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Technical Customer Support Engineer

Expired Job

Cybercoders Chicago , IL 60290

Posted 3 months ago

If you are a Technical Customer Support Engineer with experience, please read on!

Located in Downtown Chicago, IL we are a fast growing, venture backed, enterprise software startup revolutionizing the real estate industry. With how fast we are growing, we have two openings for sharp Technical Customer Support Representatives to join our team and hit the ground running.
What's In It for You

We offer an exciting compensation package including but not limited to:

  • A competitive hourly rate ranging from $13-$15/hour (Depending on experience)

  • Vacation/PTO

  • Comprehensive health benefits (Medical, Dental, Vision)

  • 401k

  • Collaborative culture

  • Unlimited growth potential
    What You Will Be Doing

Customer Support: Responding to support tickets via Email and Phone.

Helping customers during the onboarding process. (You will be taught how to set up and customize the software for each customer. You will also need to learn how to provision the automation products that work with our software.)

Processing orders

Ordering equipment

Tracking Inventory

Invoicing customers
What You Need for this Position

Ability to learn and handle a variety of roles and tasks as the day demands

Excellent computer skills, including Microsoft Office suite, Gsuite by Google.

Knowledge of: Excel, Word, Powerpoint, Google drive, and e-mail

Comfortable talking to customers in a compassionate and professional manner

Familiarity with Customer Support tool like Zendesk is an advantage

Passionate about new technology trends

Associate degree or equivalent experience in this type of role
So, if you are a Technical Customer Support Engineer with experience, please apply today!

Applicants must be authorized to work in the U.S.


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