Technical Customer Success Advisor

Dave Ramsey Brentwood , TN 37024

Posted 3 weeks ago

Most companies define success by dollars earned. But we define our success by the number of lives changed. And that number grows exponentially every day!

Founded in 1992 by Dave Ramsey, Ramsey Solutions exists to provide biblically based, commonsense education and empowerment that give HOPE to everyone in every walk of life.

If you're looking for a career with a purposekeep reading.

Ramsey Solutions is looking for a Technical Customer Success Advisor who will be responsible for providing tremendous customer service via email and phone for our life-changing church products like Financial Peace Universitya class that 5 million people have been through! Our products are mostly digital, so you'll be providing technical support and customer service for FinancialPeace.com members and coordinators.

Once fully up to speed (two to three months), you'll write about 100 emails per day. This is a significant volume, so we're looking for someone ready and able to deal with that kind of daily loadbut rest assured, you'll get all the love and help you need along the way!

What We're Looking For:

  • Problem solver with the ability to process and resolve issues quickly

  • Someone who's not scared by technical issues

  • Great writer who loves helping our customers

  • Ability to make complicated situations simple and painless

  • Passion for our products

  • Hunger to learn and grow

  • Team player with strong communication skills

  • FPU grad preferred

  • Confident in answering financial questions

  • Coach mentality

And by the way, we're not stuffy and corporate around here. We protect our culture and care about your work environment. Our leadership really communicates and listens! Because of that, we offer perks and benefits such as . . .

  • 401(k) match on first 4%

  • HSA match: $500 a year

  • World-renowned speakers on a weekly basis

  • Ministry time: We pay you for one full workweek so you can volunteer for your favorite charity or nonprofit

  • Ongoing personal and professional development training by the best in the industry

  • Core values that promote work-life balance, excellence in the ordinary, and a self-employed mentality

  • Wellness reimbursement to put toward hitting the gym

  • Free Costco or Sam's Club membership

  • Working with amazing people in a culture where we recognize each other's wins and celebrate together often with monthly lunches and on-the-clock, fun activities such as our company-wide Spelling Bee, annual Battle of the Bands, and legendary Christmas Party

It's a calling, and we're on a mission to change lives. Join the crusade! Apply now.

EOE/M/F/Vet/Disabled


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Technical Customer Success Advisor

Dave Ramsey