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Technical Content Producer

Expired Job

Sis-Systems Integration Solutions, Inc. Cupertino , CA 95014

Posted 3 months ago

Technical Writer
Location: Sunnyvale, CA
Duration: 6 mo++

Please submit writing samples along with your resume

Our client is seeing a Tech Writer / Communication Specialist who would author, edit, and create several communication materials for a project that involves implementing several modules of ServiceNow software, including Incident, Problem, Change, Request Fulfillment, CMDB and custom solutions.
This individual will work closely with members of Service Management Organization and software development team to create comprehensive user interface content and product guides.
The individual will need to identify the nature / type / audience / content delivery format to present most relevant and effective information to consumers.
The position entails several elements of project management, including defining and adhering to a schedule with deliverables and ability to work independently.
Tech Stack Focus: Front end primary: Javascript, AngularJS, Jquery, HTML, CSS

RESPONSIBILITIES

Work with internal teams to obtain an in-depth understanding of the enterprise software product and documentation requirements

Researches and builds knowledge about the products, services, technology or concepts to be documented

Determines the most effective content format and delivery vehicle to present information for greatest reader comprehension given different levels of audience.

Plan, develop, organize, and edit procedures and manuals for technical product

Produce easy-to-understand user interface text, online help and developer guides

Produce high-quality content, including graphical illustrations when necessary

Analyze existing and potential content, focusing on reuse and single-sourcing opportunities

QUALIFICATIONS

Experience working on a large, fast-paced project with interdependent tracks of work happening simultaneously

Ability to quickly review the projects history, previously created artifacts and deliverables to come up to speed on current status.

Proven experience working in technical writing and communication position

Ability to deliver high quality documentation with attention to details

Ability to write in explanatory and procedural styles for multiple persona

Ability to quickly grasp complex technical concepts and make them easily understandable in text and illustration

Excellent written and verbal communication skills

Strong working knowledge of graphical workflow tools (MS Visio, OmniGraffle)

Working knowledge of editing illustrations and graphs; ability to produce vector files.

Basic familiarity with software development and SDLC processes.

Experience with the ServiceNow software suite is a plus

Experience with ITIL Service Management processes is a plus

EDUCATION / CERTIFICATION

Bachelors degree required

Minimum of 5-10 years of experience in technical writing and communication roles.

If interested, please send your resume to

Skills:
Contract


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Technical Content Producer

Expired Job

Sis-Systems Integration Solutions, Inc.