Technical Consultant 3

Hyland Software Phoenix , AZ 85002

Posted 3 months ago


The role of the Technical Consultant (TC) is responsible for designing, implementing and delivering technical projects that meet the requirements set by customers. To accomplish this the TC will collaborate with customers, partners and stakeholders-both internal and external-to understand requirements and deliver the desired workflows and functionality. Additionally, the TC can function as a consultant to the implementation team or as a project lead. This individual has a broad knowledge of technical terms and is comfortable communicating with senior level business and technical customer contacts.


  • Lead discovery meetings with key customer stakeholders to determine functional requirements for the implementation of their software solution and data integrations

  • Compose a written report documenting requirements for building the process solution with minimal oversight

  • Present documentation on solution requirements to key customer stakeholders for validation and approval

  • Design creative solutions using a wide breadth of software modules and applying best practice knowledge

  • Implement technical solution based on the documented requirements; implementation could involve standard integrations, pre-packaged solutions, or custom integrations

  • Conduct technical training of customer users and of customer appointed software system administrators

  • Support customer testing initiatives; troubleshoot and resolve operational issues

  • Migrate solution into production environment; support customer throughout "golive" process

  • Transition key information to Support team and other internal stakeholders to ensure continued successful support of customer

  • Understand the technical intricacies of software functionality and successfully apply that understanding when developing requirements

  • Identify and document best practices and challenges with configuring software solutions

  • Provide guidance to other Technical Consultants

  • Track contractual obligations and billing related items

  • Effectively respond to RFIs/RFPs

  • Provide feedback to product group on customer requests and technical challenges/improvements


  • Bachelor's degree in related field, such as Management Information Systems or Computer Science

  • Minimum 3 years' experience working with web application integrations (SaaS)

  • Significant experience with configuring, designing and deploying software in the context of a project

  • Strong desire to assist customers with technical expertise

  • Solid understanding of technical concepts such as database, web applications, data storage and security

  • Proficient working with and explaining software functionality and various integration technologies

  • Experience in turning customer workflows into technical requirements

  • Speak or write with ease, clarity and impact, using a communication style appropriate to the subject and the audience

  • Able to thrive in a fast paced, deadline driven environment

  • Selfmotivated with the ability to complete projects in a timely manner

  • Critical thinker with excellent problem solving skills

  • Interpersonal communication with strong listening skills

  • Excellent presentation skills

  • Previous experience with data imports, data feeds, and APIs a must.

  • Travel, as necessary, to customer locations (typically less than 5%).

  • Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Technical Sales Consultant 3 (Led)


Posted 1 week ago

VIEW JOBS 12/1/2018 12:00:00 AM 2019-03-01T00:00 Overall Purpose: This position is responsible for serving as a subject matter expert on technical solutions to ensure successful customer integration and implementation of company products, services and solutions. Key Roles and Responsibilities: Responsible for consulting with direct sales teams and customers to provide technical expertise regarding the design, customization, implementation and account management of highly complex technical products and services. Contributes to unit sales plan through pre-sales/post sales technical consulting activities. Designs solutions and provides technical support in sales presentations, product demonstrations, and installation and maintenance of company products to ensure the system is functioning according to specifications. Leads the technical discussions in client meetings across multiple levels and disciplines to identify business and technical needs, issues and priorities. Formulates responses to customer inquiries/questions concerning highly complex system software and applications, and provides software development and consultation to prospective users. Understands, develops and delivers products/services/systems/solutions to customers business, information, technical and educational needs. Designs technical solutions involving new and emerging technologies. May build a mini-application, based on customer requirements, to demonstrate feasibility of the application, often requiring rapid prototyping. Requires extensive knowledge of company products and services. Assists less experienced peers. Education: Typically requires a Bachelor degree or equivalent. Experience: Typically requires 8 - 12 years direct work experience. Supervisory: No Principal Functional Skills / Competencies associated with this Title: * Account Management * Business and Financial Acumen * Competitive Differentiation * Consultative Selling * Customer-Centric Solution Development * Design Thinking * Industry Knowledge * Knowledge of Product Line * Managing Multiple Priorities * Prospecting * Relationship Management * Technology Expertise * Territory / Module Management Note: Additional skills / competencies may be added to this specific requisition. During the application process, you will be asked to provide your proficiency and experience with all the skills / competencies associated with the requisition. Click here to see the listing of work locations (cities) and the corresponding target salary range (N1 - N4 also referred to as geo zones). Use this to determine the appropriate target salary range for each work location. Click here to view this job description in Career Intelligence. Job Code - 24404542 Job ID 1856925-9 Date posted 11/30/2018 At&T Phoenix AZ

Technical Consultant 3

Hyland Software