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Technical Communications Manager

Expired Job

Whitehat Security San Jose , CA 95111

Posted 2 months ago

Technical Writer, Manager- San Jose

We are seeking a talented Technical Writer to join our growing organization. In this position, you will create easy-to-understand user content and product documentation to enhance user knowledge and experience. A strong technical knowledge base and ability to work cooperatively with other teams are a must.

Responsibilities

Work with multiple internal teams and SMEs to understand product documentation requirements and gather the necessary information for their creation.

  • Create strong content that fulfills company standards and audience goals

  • Write detailed, straight-forward user guides, installation manuals, and integration guides

  • Take existing material and seamlessly add to or update as products evolve

  • Analyze current content and make improvements as necessary

Qualifications
7+ years' experience in technical documentation of software development

Solid working knowledge of MadCap Flare and/or AsciiDoc e.g. Antora.

Experience with Atlassian JIRA and Confluence

Familiarity with Agile methodologies

Experience with SaaS based integrated product documentation and help pages

Ability to take technical concepts and translate them into documentation to be consumed by non-technical users

Ability to work well in a fast-paced team environment

Capacity to balance multiple projects at once across multiple teams

Keen attention to detail

Excellent verbal and written communication skills

Has experience managing other Technical Writers

Experience with application security products is nice to have.


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Technical Communications Manager

Expired Job

Whitehat Security