Technical Communication Lead

Wells Fargo West Des Moines , IA 50398

Posted 3 weeks ago

Job Description:

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo Technology is a team of more than 40,000 information technology and security professionals who help keep Wells Fargo at the forefront of America's diversified financial services companies. Employees execute an engineering-led IT strategy to deliver stable, secure, scalable and innovative services that provide Wells Fargo global customers 'round-the-clock' banking access through in-store, online, ATM, and other channels. Wells Fargo Technology plays a critical role in the company's customer and employee experience, business and risk management transformation, and growth agenda.

The CSBBT Compliance, Sustainment, & Strategic Initiatives (CSSI) team is looking for a Technology Business Services Principle Associate to perform the role of Communication Lead, supporting the daily communication and reporting needs in support of Compliance, Sustainment and Remediation programs and processes. The leader will own the development and execution of the executive level communication strategy as well to drive on-going development of reporting and internal departmental documentation. A successful candidate will have strong communications skills, analytic experience, as well as experience with managing operational processes and managing multiple communication streams concurrently. The leader will consult with management and business partners on matters of significance regarding strategic initiatives. Taking the information from multiple sources and bring that information together into an effective visual representation at an executive level. Experience with metrics, reporting, KPI's / OKR's and data visualization will be key to frame the problem, and use the presented data to drive results.

Responsibilities include, but are not limited to:

  • Act as a team communications lead; ensure the right communications, in the right context and in the right time, reaching the right audience is effectively performed.

  • Define/design, implement, and maintain a strategic communications structure. Functions supported may include departmental SharePoint site for regulatory, internal process documents, job aides and other artifacts such presentation materials and meeting minutes; Confluence for tracking, quality management; Assisting with Manage By Objective (MBO) development to support the business targets.

  • Interpret and synthesize complex scenarios into executive level communications, presentations, and reporting that educates and influences executive leaders and drives the completion of action items from their insights.

  • Collaborate with management to identify communication opportunities; design/develop communication materials based on identified needs. Develop communication goals and objectives.

  • Transforming broad, complex, detailed ideas into crisp, simplified, easy to understand visual designs that simplify the understanding of the messages.

  • Lead and drive the planning, writing, editing, publishing, and maintenance of communication materials; manage complex and/or sensitive communication projects.

Required Qualifications

  • 10+ years of technology experience
  • 5+ years of experience creating, managing and executing communication strategies
  • 10+ years of communications experience
  • 4+ years of experience compiling and preparing executive summaries, whitepaper, and presentations for management or senior leaders
  • 3+ years of Microsoft office suite experience such as PowerPoint, Excel, Outlook and Word
  • 3+ years of SharePoint administration experience

Desired Qualifications

  • Experience managing large technology development efforts within a major line of business

  • Ability to influence across all organizational levels, particularly senior management

  • Experience applying Wells Fargo Style Guide and brand standards

  • 3+ years of JIRA experience

  • Experience analyzing metrics and articulating data trends

  • Excellent verbal, written, and interpersonal communication skills

  • Excellent communication skills and ability to articulate complex material to a diverse audience

  • Experience developing integrated communications strategies and plans that align with business objectives

  • Strong relationship management skills

  • Ability to execute in a fast paced, high demand, environment while balancing multiple priorities

  • Ability to exercise independent judgment and creative problem solving techniques

  • Strong attention to detail and accuracy skills

  • Business consultation experience in defining key performance metrics, dashboards, or scorecards

  • Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment

  • Knowledge and understanding of Information Technology process management improvements

  • Ability to organize and manage multiple priorities

  • Agile experience


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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Technical Communication Lead

Wells Fargo