Technical Client Success Manager

Client Success Manager

Join us as a Client Success Manager at Medicus! Our CSMs are more than just advisors-they're partners in success, guiding our clients towards their business goals and enhanced patient care. With your expertise and problem-solving skills, you'll ensure high customer satisfaction and retention. The ideal candidate should have the ability to communicate technical issues to non-technical clients. If you have 2+ years of CSM experience, particularly in MSP, tech, or healthcare, let's chat!

Essential Role and Responsibilities:

• Guide clients through strategic planning for long-term success.

• Maintain excellent client service, resolving issues promptly and proactively seeking feedback.

• Consultative Selling: Qualifies potential clients for Medicus Managed and Professional Services; builds rapport, asks probing questions to uncover business needs, applies product and market expertise, presents tailored solutions, and manages Quarterly Business Review process.

• Identify and address at-risk client relationships.

• Manage client expectations and deliver comprehensive proposals with ROI justification.

• Cultivate strong relationships with clients, partners, and service providers.

• Coordinate project implementations and act as a communication interface.

• Collaborate with Service Delivery Leadership on QBR reviews and recommendations.

Job Requirements:

• 2-5+ Years of IT experience working with Microsoft Technologies (O365, windows servers)

• MSP experience preferred, with ConnectWise experience a plus.

• Bachelor's degree preferred; project management certification preferred.

• 5+ years in IT business roles, engaging with C-Level and IT Management.

• Strong verbal and written communication skills.

• Ethical conduct and integrity in business dealings.

• Negotiation and sales skills, with a focus on achieving goals and maintaining customer satisfaction.

• Ability to work effectively in teams and manage time efficiently.

• Proven ability to build and motivate teams, fostering positive work environments.

In addition to being a best company to work for, Medicus IT offers incredible benefits that go unmatched!

• 401k with Company Match

• Medical, Vision & Dental Insurance

• Short-Term & Long-Term Disability Insurance

• Accidental Death & Dismemberment (AD&D) Insurance

• Optional Supplemental Insurance

• Paid Holidays/14 days PTO (Including Birthday PTO!)

• Fully Customized Development/Growth Plans

• Certification Reimbursements

• Monthly employee appreciation events

• Fully stocked breakroom

Join our team and be part of a supportive, rewarding work environment!