Technical Business Support Coordinator

The Technical Business Support Coordinator - Student Affairs & Housing plays a pivotal role in enhancing the student experience by overseeing essential operational technology management within the Student Affairs and Housing Departments. This position involves comprehensive management of systems, including student clubs/organizations & Housing software, ensuring compliance, and optimizing technical solutions to support student engagement. The coordinator will provide critical support and guidance to university personnel, fostering a thriving student community and promoting operational efficiency.

Responsibilities

• Operational Technology Management: Oversee and manage operational technology crucial to the Student Affairs and Housing Department. Provide guidance and support to stakeholders in utilizing office technology, digital media, and web-based applications.

• General Technical Operations Oversight: Aid in managing overall Student Affairs operations, including technical setup, maintenance, room requests, and event submissions.

• Strategic Implementation: Interpret diverse technologies into executable strategies to advance the institution and support the sustainability of enterprise systems.

• Liaison Role: Acts as a liaison between Operations and business units, ensuring effective communication and collaboration.

• Data Analytics: Collect, analyze, and leverage data to enhance operational efficiency and elevate the student organization experience.

• Data Support: Support the delivery of institutional data to warehouses, dashboards, and data other outputs/integrations.

• Business Case Development: Collects insights and performs analysis to create business cases for projects, reviewing requirements, specifications, test, support, and training plans to ensure alignment with business objectives.

• Knowledge Sharing: Builds capability through knowledge sharing, coaching, and skill development among team members and university staff.

• Project Management: Manages project budgets in accordance with expected outcomes and coordinates with IT by conducting preliminary research for all project requests.

• Technical Solutions: Develop technical pathways to optimize solutions, including Housing operations and student organization processes, such as forms, executive board management, and advisor training.

• Club and Organization Support: Streamline procedures for managing student clubs and organizations, overseeing event logistics, guest speaker policies, and Agency Account management. Guide clubs through processes and maintain approved guest speaker lists in alignment with university guidelines.

• New Club Integration: Facilitate the integration of new or reactivated student clubs and organizations into our systems seamlessly.

• Event Logistics Management: Supervise the logistics of Student Affairs event operations, encompassing technical aspects for both on-campus and virtual events. Manage event registration, attendance tracking, and reporting while upholding university guidelines.

• Policy Adherence and Updates: Ensure adherence to university policies and regulations for student clubs and organizations. Track policy changes and integrate updates into the Student Handbook.

• Compliance Oversight: Proactively monitor compliance regarding student organization forms, accounts, memberships, executive boards, and training. Implement strategies for attendance tracking and ensure accurate and up-to-date rosters.

• Comprehend and utilize specific institutional software to gain user level understanding.

Requirements

• Bachelor's degree.

• Two to four years' experience with higher education software platforms

• Demonstrated ability in-system functionality to support business unit's software adoption.

• Experience in project management.

• Proficient and creative computer skills: Microsoft Office applications, including Microsoft Project.

• Software experience with programs such as Ellucian, Colleague (or other SIS), and/or Blackboard (or other similar LMS) experience.

Knowledge, Skills, Abilities and Personal Characteristics

• Excellent office and administrative skills.

• Exceptional written and verbal composition and communication skills.

• Ability to work effectively with a broad range of stakeholders in a diverse community.

• Ability to prioritize and manage multiple projects, adhering to strict timelines.

• Ability to be self-directed and work independently.

• Strong presentation and meeting facilitation skills.

• Ability to work with and maintain confidential information.

• Experience in development and implementation of policies and procedures.

• Team building and supervisory skills; organizational and staff development skills.

• Strong interpersonal skills.

• High degree of initiative and independent judgment.

• Well-developed analytical and problem-solving abilities.