Technical Business Analyst

Overview

Technical Business Analyst

100% Remote

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!

Chenega IT Enterprise Services (CITES) offers forward-thinking technology solutions to federal agencies and the DoD. Formed in 2016 to serve federal customers CONUS, CITES has grown quickly into a best practices leader for the modern federal enterprise.

The Technical Business Analyst will have a heavy emphasis on platform development, and data management, and may delve into Salesforce coding or administration on occasion. They have worked as Salesforce Developers, Administrators, or in the Salesforce ecosystem and can facilitate requirements translation at the Salesforce Developer or Coder level.

Responsibilities

• Coordinate work product with the Agile Development Team and other internal and external project stakeholders to understand their system requirements.

• Deliver customer-driven solutions following agile methodologies and development practices.

• Provide expertise to a cross-functional Agile Development Team that develops custom objects, page layouts, and record types to distinguish between various requirements.

• Ensure release schedule expectations and deliveries are completed in line with the government's mission requirements/schedule.

• Facilitate discussions regarding the Mobile Asset Tracker program initiatives.

• Assist the MAT Project Director with conducting briefings and demonstrations of the program across the Department of Defense and provide technical support to existing and prospective customers.

• Break down roadmaps into epics and decompose them into user stories.

• Ensure user stories include acceptance criteria and provide technical reviews.

• Work with the MAT Project Director, Lead Salesforce Developer, and Salesforce Architect to prioritize the backlog.

• Validate the development of system solutions to satisfy customers' business needs.

• Map process models, design technical solutions to satisfy requirements, and work with the Salesforce Developer - Quality to facilitate formal system development testing.

• Coordinate and support code releases across environments.

• Provide additional support and guidance to clients during the implementation phase, including the development of training videos and other resources as required.

• Collaborate with team members to design, build, and manage the Mobile Asset Tracker Modules that may require 3rd-party consultation.

• Track the progress of technical issue resolution and provide valuable program expertise to negotiate solutions as necessary.

• Other duties as assigned.

Qualifications

• Bachelor's degree in computer science or business administration OR

• High school diploma or GED and additional 4+ years specific to system administration and/or business analysis

• 2+ years of hands-on experience in a Salesforce and/or other Customer Relationship Management (CRM) software application

• Utilization of DocuSign in a DoD Salesforce environment is preferred

• Certified Salesforce Administrator or Platform Developer is preferred

• Certified Scrum Master is preferred

• Must be a United States citizen

• This position requires a favorable Tier-1 Background Controlled Unclassified Information Investigation (CUI - formerly FOUO) access (ADP-III, IT-3, Tier 1 Investigation) and general user network permissions with the potential of obtaining a secret clearance

Knowledge, Skills, and Abilities

• Ability to understand and document customer business requirements.

• Ability to be an instrumental player in Salesforce Development Teams throughout the life cycle of the software implementation processes.

• Have a deep understanding of the business process itself and how the system functions and pair their strong Salesforce understanding with a business domain background.

• Strong understanding of appropriate organizational workflows, DoD-supported technology, database concepts, and package system implementations.

• Possess experience coordinating personnel workload and managing release schedule deadlines following established release schedules.

• Ability to work in a remote environment within the established core hours (based on Eastern Time Zone).

• Familiar with the DevOps Lifecycle and experience coordinating Continuous Improvement/Continuous Deployment (CI/CD) of work products, and demos, with key program stakeholders.

• Experience using Salesforce Platform tools (e.g., Data Loader, Visual Source Code, Workbench), Integration of MuleSoft, Pulsar, and/or DocuSign environments is helpful, but not required.

• Familiarity in a complex enterprise application environment with integrations and customizations to support multiple business processes.

• Approximately 15% travel.

• Must have a strong knowledge base of aerial delivery processes from packing of parachutes, to issue of aerial delivery, and heavy drop rigging.

How you'll grow

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. We believe there's always room to learn from entry-level employees to senior leaders.

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.

Benefits

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.

Learn more about what working at Chenega MIOS can mean for you.

Chenega MIOS's culture

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.

Corporate citizenship

Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to our relationships with our clients, team members, and communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.

Learn more about Chenega's impact on the world.

Chenega MIOS News- https://chenegamios.com/news/

Tips from your Talent Acquisition team

We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:

Chenega MIOS web site - www.chenegamios.com

Glassdoor -  https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm

LinkedIn - https://www.linkedin.com/company/1472684/

Facebook - https://www.facebook.com/chenegamios/

#Chenega IT Enterprise Services, LLC

Teleworking Permitted?

Yes

Estimated Salary/Wage

Up to USD $130,000.00/Yr.