Technical Business Analyst - Ecommerce

Jagged Peak, Inc. Tampa , FL 33602

Posted 2 months ago

Jagged Peak is a global Omni channel e-Commerce solutions provider, offering enterprise ready software and services, designed to enhance the scalability, flexibility and profitability of a company's e-commerce enterprise. We are currently experiencing growth and looking for an experienced Technical Business Analyst for our Order Management System in our corporate R&D team.

Job Description:

The Business Analyst (BA) will identify best practices for requirements elicitation, release planning and user story mapping and/or writing. They will integrate the new processes and practices with existing to support Jagged Peak's EDGE (OMS) Platform applications.

Essential Duties:

  • Become a Subject Matter Expert (SME) in Jagged Peak's EDGE (OMS) Platform applications.

  • Serve as the primary point of contact to communicate application functionality, behavior and interactions; filter questions and external feedback back to development team.

  • Elicit requirements from product owners & stakeholders.

  • Work with Product management Director to define product roadmap, working with internal and external stakeholders

  • Define and create functional/non-functional requirements and/or use cases.

  • Make business process improvement recommendations.

  • Assist/conduct requirements training sessions and develops requirements best practices for product delivery.

  • Support development of training and support documentation for EDGE Platform applications.

  • Keep up-to-date with technical as well as industry sector developments.

Management reserves the right to assign or change duties and tasks to this position at their discretion.

Required Education and Experience:

  • Bachelor's degree in a Technical field or equivalent experience.

  • 5+ years of BA experience in requirements gathering and requirement documentation.

  • Experience with Order Management Systems (OMS) is required.

  • Experience in an Agile/scrum environment is required.

  • Unified Modeling Language (UML) modeling a plus.

  • Possess working knowledge of SQL and relational databases.

  • Working experience in JIRA, Confluence tools would be a plus.

  • Able to periodically work evenings and weekends.

Necessary Skills / Characteristics:

  • Proven ability to elicit requirements from internal and external stakeholders.

  • Experience in requirements management and communication.

  • Ability to create functional, non-functional, and use case artifacts.

  • Ability to write formal functional and business requirements that are clear, detailed, and precise.

  • Clear communicator that ensures all stakeholders are aware of any issues such as changes in requirements and corresponding impacts.

  • Place high value on time management. Efficiently uses time to get results. Set realistic time goals, juggling multiple tasks without risk to quality.

  • Extremely good collaboration skills with senior level developers

  • Analytical way of thinking with a desire for high quality and attention to detail.

Work Environment:

The employee works in an office environment with a low to moderate noise level. Typical work hours are 09:00 to 6:00 p.m. Job may require additional hours. Work hours change at Management's discretion with or without prior notice.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

  • Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

Position: Full Time, Exempt

Must be authorized to work in the U.S.

Jagged Peak is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, disability, religion, gender, national origin, age, marital status, veteran status or any other characteristic protected by applicable law.


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Technical Business Analyst - Ecommerce

Jagged Peak, Inc.