Technical Business Analyst

At AJBoggs, people are our greatest asset!

Accelerate your career today by supporting public sector organizations as a Technical Business Analyst (BA). As a Technical BA, you will support the implementation of complex, high-quality systems, gathering and analyzing customer business requirements.

This role may be right for you if you:

• Multitask in a fast-paced environment while remaining focused.

• Have excellent interpersonal, written, and oral communication skills.

• Are comfortable and effective communicating with technical and non-technical stakeholders.

Requirements

You will identify core business needs, document concepts of operation, story maps, briefings, user stories, and business rules. You will also construct workflow diagrams, create as-is and future state process maps, and provide gap analysis as needed in an Agile process. Your essential duties and responsibilities include, but are not limited to, the following:

• Collaborate and consult key stakeholders to understand their processes, needs, and challenges.

• Be a primary point of contact for development and other efforts as part of agile processes.

• Condense complex business processes into clear and actionable user stores with acceptance criteria.

• Document workflow processes and user stories with flowcharting tools and methods.

• Facilitate requirements elicitation using interviews, requirements meetings, surveys, document analysis, site visits, use case and workflow analysis.

• Act as a liaison between external and internal stakeholders and development staff in the analysis, design, configuration, testing, and maintenance of systems to ensure optimal operational performance.

• Translate business requirements into functional requirements and create business requirement documentation.

• Responsible for the implementation and support of applications and integration components to address business and technical requirements.

• Evaluate business and technical needs and develop strategies to support these processes.

• Maintain a variety of quality assurance and quality control activities:

o Perform analysis, setup, testing, and validation for multiple projects.

o Test and troubleshoot final system setups.

• Maintain key project documents, dashboards, status reports, issue and resolution logs.

• Perform various analysis duties, ad-hoc reporting, and research to support day-to-day operational and strategic management decisions.

• Contribute to the development of project plans and lead smaller scope projects.

• Other duties as assigned.

REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE, & ABILITIES

Bachelor's degree in computer science, information technology or a related field or college level coursework or equivalent combination of education/experience and experience in analyzing, designing, testing, and documenting production systems.

• Three years (3) of experience in business process analysis, application implementations and training, project coordination/management and business-related experience.

• Agile development practices such as continuous integration/continuous delivery, backlog refinement, and retrospectives.

• Business analyst processes such as those outlined and used in the International Institute of Business Analysis BABOK guide.

• Project management methodology, standards, documentation, and best practices.

• Proficient with Microsoft Office Tools (Word, Excel, Outlook, PowerPoint).

• Software Development Life Cycle and development concepts.

• SQL Server and/or DB2 database experience.

• Facilitate working meetings, elicit, and solicit information, and absorb the information communicated; facilitate a shared understanding of problems, solutions, and project scope; facilitate solutions to technical challenges among teams.

• Apply critical thinking skills to determine the appropriateness of requests, with periodic reviews of business procedures to clarify or change a business process.

• Prioritize across multiple tasks in a fast-paced environment.

• Manage time effectively to meet deadlines.

Benefits

The salary for this position is between $100,000 to $125,000 per year, depending upon factors such as qualifications, experience, skill levels, technical competencies, and other criteria.

Straight-time overtime may sometimes be available too. Here are some of our other benefits:

● Group medical, dental, life, HSA/FSA, and vision insurance

● SIMPLE IRA accounts with an immediate vesting of 3% company match

● Paid company holidays and personal days

● Partial Internet and mobile phone expense reimbursement

● Hybrid/remote work arrangement (subject to change).

Location & Work Environment

This position is full-time/hybrid environment, you must reside in Michigan's lower peninsula, you must work four days per month onsite in Lansing.

At A.J. Boggs, we embrace a positive work environment by demonstrating cultural awareness, flexibility, collaboration, and creativity. We are committed to equal opportunity in employment and fostering a diverse and inclusive work culture. For more information, visit www.ajboggs.com/careers.