Technical Associate II

Pay Range: $20.71 - $27.66

The primary resonsibilities of the function include the installation and repair of company computer systems. The incumbent works from standard configurations, maintaining, troubleshooting, upgrading and replacing hardware and software. Performs a variety of standardized tasks under direction of supervisor.

Education and Experience:

• High School Diploma or GED

• A+ Certification or equivalent required

• College education desired but not required2 years of technology support experience

• HDI Support Center Analyst Certificate, HDI Desktop Support Technician Certificate or equivalent required

Skills and Abilities:

• Strong communication and interpersonal skills.

• Must have a positive attitude and willingness to work in a team environment.

• Strong PC skills in a Windows environment.

• Familiarity with a variety of I.T. concepts, practices and procedures.

Unique Job Characteristics and Requirements:

May be required to work nights and/or weekends. Valid Drivers License.

Tasks Performed:

• 45% Installs, repairs, and maintains computer system.
• 30% Documents, maintains, upgrades, and replaces hardware and software systems.
• 10% Complete special projects and assignments as directed.
• 10% Consults and advises on use of the systems. Communicates with employees relating to system issues.
• 5% Other duties as assigned.

Physical Requirements:

• Communicate effectively with internal and/or external customers

• Stationary 75% of time or greater

• Move Objects to Maximum 10 lbs

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.