Title: Technical Architect (Network Domain)
Location: Minneapolis, MN
Jobtype: Fulltime / Permanent
Job Category: Infrastructure Services
Role And Responsibilities:
Engineering and Design Workplace computing in Enterprise environment that includes
Understand the landscape of workplace computing in enterprise environment and identify the opportunities to secure, harden, user friendly environment
Design and hardening the image to meet the security requirements
Design the patch cycle and deployment process along with the required tools installation for centralized deployment
Design the production roll out strategy, operational support, and management of the technology and end user computing platform
Analyze, tune, and troubleshoot operating system and deployment configuration to achieve optimum performance levels.
Design the software applications installation processes and required tools for mass deployment
Compare, evaluate, and implement new technologies, and integrate systems with the tools like monitoring, ticketing, asset DB, etc
Design, develop, test user system policies
Design management of software licenses, software maintenance, annual budgeting, and reporting
Provide training and guidance to L1 and L2 tiers of support in the form of Technical Knowledge Base articles and direct training.
Create end user training in form of written guides and FAQs
Design the process to maintain the computer inventory for roll over, upgrades, spares, loaners, reclaims, etc.
Provide root cause analysis for recurring issues on the workplace computing platform.
Solution the OS and application level patch management
Participate in direct user support as requested and/or needed at the L3 tier. Some L2 tasks may be assigned during heavy call periods.
10+ years of workplace environment in a hands-on corporate environment.
Must have excellent customer services skills, proven organizational abilities and be able to work in a fast-paced research environment.
Strong organizational and prioritization skills, ability to juggle and track many tasks and complete them in a timely manner.
Ability to work well as part of a team, sharing research, knowledge and leading practices with team members.
Experience with enterprise management tools like SCCM, Bomgar, Flexnet etc
Expert knowledge of windows/Apple platforms.
User experience focus
ITIL concepts strongly preferred
Strong communication skills
Engineering and Design Workplace computing in Enterprise environment that includes Understand the landscape of workplace computing in enterprise environment and identify the opportunities to secure, h
Pull Skill Technologies