Technical Architect, Customer Success

Liferay Atlanta , GA 30301

Posted 3 months ago

Overview

Liferay is an award-winning open source Digital Experience Platform company with a greater-than-profit vision, servicing Fortune 500 companies, institutions and governments worldwide. Working at Liferay is an opportunity to participate in an ethical, motivating, challenging, and constantly expanding project within an international environment, which offers the possibility to develop a personal career according to your capabilities and preferences as part of the Liferay team.

The Customer Success Technical Architect (CSA) is an integral part of our post-sale account team, helping deliver world-class experiences and outcomes for our highly strategic customers. This customer-facing role requires someone who is highly technical and laser-focused on business solutions; but can also offer exceedingly high interpersonal skills along with writing and speaking skills.

CSAs work in tandem with Customer Success Managers and Account Managers as the technical expert and resource, focusing on account retention, growth, and engagement. Responsibilities are understandably broad and include solution architecture, development best practices, identity management, integration points, UI/UX, system administration, mobile strategy, content management, web analytics, DevOps best practices, high availability and clustering, and cloud infrastructure. Developing a comprehensive knowledge of Liferay's Gartner-Leading digital experience platform and its suite of products and services is expected.

The most qualified candidate; will have experience with Java and/or SaaS technologies, bring a proven record of delivering exceptional technical solutions to large enterprise organizations, and round it out with an understanding of the SDLC. We are a highly supportive group and hope you will share an excitement for the role and the team at large.

Key Objectives/Tasks

  • Manage the technical post-sales relationship with highly strategic Liferay customers

  • Work with your account team to develop customer success plans, and help guide successful adoption and implementation of Liferay's DXP platform and related services.

  • Provide a portfolio of our strategic customers with technical guidance and leadership in regards to the installation, configuration, and best use of Liferay products and programs

  • Create videos and written use cases based on experiences gained during customer engagements

  • Establish C-level executive relationships, advocate for customers to overcome adoption blockers, and lead across multiple work streams and teams to maintain customer momentum

  • Guide customers through their digital transformation journey, building strategic roadmaps, and driving achievement of key milestones. Serve as lead and advocate for business transformation, enabling teams to embrace Liferay's DXP platform and services.

  • Maintain an up-to-date knowledge of the Liferay suite of products and frequent releases by working cross functionally and across departments

  • Present and demo at with customers as well as at industry and Liferay events

  • Meet defined regional, individual, and team-based Customer Success team targets

  • Travel 25% or as necessary onsite with customers

  • Lead customers in consultative solution audits, due diligence efforts, RFPs, and be skilled at resourcing for all inquiries and questions

Required Qualifications:

  • Bachelor's Degree in Computer Science, Computer Engineering, MIS, or equivalent level of demonstrated experience

  • 5+ years direct sales engineering, technical pre-sales/post-sales, or customer-facing consulting experience working with enterprise software in the digital experience platform industry (Liferay, Adobe, Salesforce Community Cloud, BloomReach, Sitecore, Drupal, etc.)

  • Expertise in developing with Java, JavaScript, JSON, and related development frameworks in the enterprise software stack or digital experience platforms

  • Advanced understanding of enterprise Java, related design patterns, service oriented architecture.

  • Advanced knowledge of databases such as MySQL, Oracle, SQL Server, NoSQL

  • Strong experience with Apache Tomcat, WebSphere, WebLogic, JBoss AS.

  • Knowledge of Windows and Linux OS, Servlets/JSP, Spring, Hibernate, performance tuning, scaling, clustering

  • Strong ability to speak and present in-person and online; Excellent writing and verbal communication skills

  • Expert problem-solving skills and a very strong motivation to help customers

  • Flexible, proven ability to work well under pressure, meet aggressive deadlines during several-months-long engineering and sales cycles

  • Charismatic and energetic self-starting personality

Preferred Qualifications:

  • 5+ years experience with Liferay-specific solutions

  • Strong technical and business expertise and excellence in Liferay products, solution architecture, project scoping, features & capabilities, and all related consultation and development practices

  • Experience creating attractive, solution-based product demonstrations

  • Experience with any containerization or cloud services - Docker, Kubernetes, Core OS rkt, Cloud Foundry, OpenShift, AWS ECS, Azure

  • Strong experience with enterprise security and identity management systems

  • Strong experience with content management systems (CMS)

  • Experience with Elasticsearch, Solr, other search integration

  • Experience in video production or technology screencasting

  • Liferay DXP Certification or equivalent expertise level

  • Have worked on projects, or for companies in multiple industries, with varying use cases

About Liferay

Liferay is a uniquely profitable open source software company with 850+ fiery-eyed employees scattered across the known world. Our flagship product is Liferay Digital Experience Platform which companies like HP, Barclays, and Coach use to build great web experiences for their customers and employees. Along with making cool software, we have a greater-than-profit vision that fuels us. We give employees 5 days paid off to volunteer at charities they're excited about and we donate a portion of our profits to various charities around the world each year. Oh, we're also self-funded which gives us the freedom to work on whatever we think brings the most value to customers and communities in the long run.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Technical Success Manager East

Outsystems

Posted 4 days ago

VIEW JOBS 1/24/2020 12:00:00 AM 2020-04-23T00:00 Your future starts here! As the #1 low-code application development platform, OutSystems provides customers with everything they need to build apps incredibly fast. So, let's cut to the chase: we are in search of Technical Account Managers to support and advise our valued customers on use of the OutSystems Low-Code Development Platform. Job summary The OutSystems Solution Architecture team is looking for a Technical Success Manager to join us in North America. In this role, you will serve as a trusted adviser to a number of our strategic customers, providing personalized and proactive guidance. You'll work closely with our customers to provide support and advice on the use of OutSystems Industry-leading Low-Code Platform. You will also gain an understanding of their IT infrastructure, internal processes, and business needs. As a Technical Success Manager, you will adapt your support to each of our customers' environments, facilitate collaboration with their other vendors, and advocate on behalf of their needs. Primary job responsibilities * Perform technical reviews and share knowledge to identify and prevent potential issues * Understand your customers' technical infrastructures, hardware, and offerings * Perform initial or secondary investigations and respond to online and phone support requests * Provide excellent customer support regarding their OutSystems use * Catalog, categorize, and share common customer issues with other OutSystems teams * Serve as a customer advocate within OutSystems * Deliver key OutSystems product road map updates and assist customers with upgrades * Visit customers regularly as needed to provide exceptional customer service experience Required skills * 3+ years OutSystems development, administration, or architecture experience * Experience working in a professional services, support, engineering, sales engineering, development, or quality assurance (QA) organization * Ability to manage and grow existing enterprise customer relationships by delivering relationship-based support * Technical knowledge of web, API, and Mobile development, including the Microsoft ecosystem, e.g. .NET Core, etc. * Practical knowledge of modern IT infrastructure and networking, e.g. VPN, firewalls, cloud providers, container technologies, PaaS/IaaS vendors, etc. * Outstanding written and verbal communication skills in English * Ability to explain complex information to customers clearly and concisely Degrees &/or Certifications * Bachelor's degree in a science or technical field, engineering, or computer science is a plus Location(s): * We are looking for 1 person in each East & West US Regions * Preferably near a major airport Working at OutSystems We don't have many rules, but we have a lot of common sense. Our commitment to our culture is highlighted in The Small Book of the Few Big Rules, written by our Founder and CEO, Paulo Rosado. This commitment to culture has landed us in the top six Forbes Best Cloud Computing Companies and CEOs To Work For four years running. * Disrupting the status quo is in our DNA. In fact, it's why our company exists * We ask "why" a lot. It helps us connect our individual work to the bigger picture, and sometimes even uncover a better way * Our offices are great places to be but will never be the stuff of future tech mockumentaries. We're much more down-to-earth than that About OutSystems Our software platform is revolutionizing how organizations build and deliver business-transforming applications. OutSystems is one of the fastest growing B2B software companies in the world, with a base in Lisbon, Portugal, international locations in Atlanta, Boston, London, Amsterdam, Frankfurt, Dubai, Frankfurt, Tokyo, Sydney, Kuala Lumpur and Singapore, and customers in more than 52 countries. * Recognized as a leader in our market by top analyst firms like Forrester and Gartner * Winner of multiple industry awards, including the prestigious CODiE award * Loved by customers who have voted us the best low-code software platform (Gartner Peer Reviews, TrustRadius, and G2 Crowd) Outsystems Atlanta GA

Technical Architect, Customer Success

Liferay