Technical Architect, Customer Success

Liferay Atlanta , GA 30301

Posted 3 months ago


Liferay is an award-winning open source Digital Experience Platform company with a greater-than-profit vision, servicing Fortune 500 companies, institutions and governments worldwide. Working at Liferay is an opportunity to participate in an ethical, motivating, challenging, and constantly expanding project within an international environment, which offers the possibility to develop a personal career according to your capabilities and preferences as part of the Liferay team.

The Customer Success Technical Architect (CSA) is an integral part of our post-sale account team, helping deliver world-class experiences and outcomes for our highly strategic customers. This customer-facing role requires someone who is highly technical and laser-focused on business solutions; but can also offer exceedingly high interpersonal skills along with writing and speaking skills.

CSAs work in tandem with Customer Success Managers and Account Managers as the technical expert and resource, focusing on account retention, growth, and engagement. Responsibilities are understandably broad and include solution architecture, development best practices, identity management, integration points, UI/UX, system administration, mobile strategy, content management, web analytics, DevOps best practices, high availability and clustering, and cloud infrastructure. Developing a comprehensive knowledge of Liferay's Gartner-Leading digital experience platform and its suite of products and services is expected.

The most qualified candidate; will have experience with Java and/or SaaS technologies, bring a proven record of delivering exceptional technical solutions to large enterprise organizations, and round it out with an understanding of the SDLC. We are a highly supportive group and hope you will share an excitement for the role and the team at large.

Key Objectives/Tasks

  • Manage the technical post-sales relationship with highly strategic Liferay customers

  • Work with your account team to develop customer success plans, and help guide successful adoption and implementation of Liferay's DXP platform and related services.

  • Provide a portfolio of our strategic customers with technical guidance and leadership in regards to the installation, configuration, and best use of Liferay products and programs

  • Create videos and written use cases based on experiences gained during customer engagements

  • Establish C-level executive relationships, advocate for customers to overcome adoption blockers, and lead across multiple work streams and teams to maintain customer momentum

  • Guide customers through their digital transformation journey, building strategic roadmaps, and driving achievement of key milestones. Serve as lead and advocate for business transformation, enabling teams to embrace Liferay's DXP platform and services.

  • Maintain an up-to-date knowledge of the Liferay suite of products and frequent releases by working cross functionally and across departments

  • Present and demo at with customers as well as at industry and Liferay events

  • Meet defined regional, individual, and team-based Customer Success team targets

  • Travel 25% or as necessary onsite with customers

  • Lead customers in consultative solution audits, due diligence efforts, RFPs, and be skilled at resourcing for all inquiries and questions

Required Qualifications:

  • Bachelor's Degree in Computer Science, Computer Engineering, MIS, or equivalent level of demonstrated experience

  • 5+ years direct sales engineering, technical pre-sales/post-sales, or customer-facing consulting experience working with enterprise software in the digital experience platform industry (Liferay, Adobe, Salesforce Community Cloud, BloomReach, Sitecore, Drupal, etc.)

  • Expertise in developing with Java, JavaScript, JSON, and related development frameworks in the enterprise software stack or digital experience platforms

  • Advanced understanding of enterprise Java, related design patterns, service oriented architecture.

  • Advanced knowledge of databases such as MySQL, Oracle, SQL Server, NoSQL

  • Strong experience with Apache Tomcat, WebSphere, WebLogic, JBoss AS.

  • Knowledge of Windows and Linux OS, Servlets/JSP, Spring, Hibernate, performance tuning, scaling, clustering

  • Strong ability to speak and present in-person and online; Excellent writing and verbal communication skills

  • Expert problem-solving skills and a very strong motivation to help customers

  • Flexible, proven ability to work well under pressure, meet aggressive deadlines during several-months-long engineering and sales cycles

  • Charismatic and energetic self-starting personality

Preferred Qualifications:

  • 5+ years experience with Liferay-specific solutions

  • Strong technical and business expertise and excellence in Liferay products, solution architecture, project scoping, features & capabilities, and all related consultation and development practices

  • Experience creating attractive, solution-based product demonstrations

  • Experience with any containerization or cloud services - Docker, Kubernetes, Core OS rkt, Cloud Foundry, OpenShift, AWS ECS, Azure

  • Strong experience with enterprise security and identity management systems

  • Strong experience with content management systems (CMS)

  • Experience with Elasticsearch, Solr, other search integration

  • Experience in video production or technology screencasting

  • Liferay DXP Certification or equivalent expertise level

  • Have worked on projects, or for companies in multiple industries, with varying use cases

About Liferay

Liferay is a uniquely profitable open source software company with 850+ fiery-eyed employees scattered across the known world. Our flagship product is Liferay Digital Experience Platform which companies like HP, Barclays, and Coach use to build great web experiences for their customers and employees. Along with making cool software, we have a greater-than-profit vision that fuels us. We give employees 5 days paid off to volunteer at charities they're excited about and we donate a portion of our profits to various charities around the world each year. Oh, we're also self-funded which gives us the freedom to work on whatever we think brings the most value to customers and communities in the long run.

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