We have a unique opportunity for someone to contribute their talents and strengths as Technical Application Support Developer I
A COMPANY TO BE PROUD OF
At Computershare we invite you to share our vision and commitment to excellence in everything that we do. Our 12,000 people around the globe are entrepreneurial and innovative, serving 16,000 clients and customers with precision and reliability because they count on us to deliver, every time.
Computershare (ASX: CPU) is a global market leader in transfer agency and share registration, employee equity plans, mortgage servicing, proxy solicitation and stakeholder communications. We also specialize in corporate trust, bankruptcy, class action and utility administration, and a range of other diversified financial and governance services.
Founded in 1978, Computershare is renowned for its expertise in high integrity data management, high volume transaction processing and reconciliations, payments and stakeholder engagement. Many of the world's leading organizations use us to streamline and maximize the value of relationships with their investors, employees, creditors and customers.
Computershare is represented in all major financial markets and has over 12,000 employees worldwide.
DIVERSITY IS A STRENGTH
Across our global team, we see diversity as a source of strength. The more perspectives we have, the better equipped we'll be to meet the demands of our diverse global customer base. We want every person who joins out team, every customer and every supplier to feel welcome. We are an Equal Opportunity Employer and believe in equality for everyone, regardless of age, national or ethnic origin, sex, gender identity or expression, race, color, religion, disability, sexual orientation, protected veteran status or other characteristics protected be applicable law. That applies throughout our company, around the world with no exceptions, regardless of differences. We will hire, develop, reward, promote and retain people purely on the basis of their talents, commitment, potential and the results they achieve. We will work hard to make sure everyone is included within our organization, removing barriers and obstacles to give everyone an equal opportunity to succeed.
Our key values
A ROLE YOU WILL LOVE
Responsible for researching and resolving production support issues reported for CPU applications. Designs, develop, tests and implements solutions to resolve production support issues and enhance CPU applications. Designs and develops applications in a Microsoft development environment and will be responsible for adhering to current CPU development procedures and techniques.
Provide technical application support for internal applications and the external web site. Responsible for problem tracking, diagnosis, replication, troubleshooting and resolution of application help desk tickets.
Design, develop, test and implement web-based and SQL Server applications utilizing CPU standard development procedures and techniques to resolve application issues or complete project requests that support the requirements defined by users and analysts.
Work collaboratively with team members and business partners in defining, designing, developing and implementing technology solutions to resolve application issues and improve business functions.
Execute production deployments.
Analyze application help desk tickets and suggest and implement improvements to reduce application issues and to optimize performance.
Develop system documentation for all developed applications, including flowcharts.
Responsible for maintaining the integrity of development and production environments.
Participate in the planning and implementation of projects, which includes the design and execution of acceptance test plans to ensure a successful implementation.
Understand the total CPU IT computing environment and daily operations and understand the impact of planned changes.
Participate in assigned On-Call Rotations and provide on-call support as required.
WHAT WE NEED FROM YOU
Ability to work in a collaborative, dynamic team environment and interact at all levels.
Ability to meet deadlines in a fast-paced environment.
Outstanding customer service skills with the ability to resolve application issues quickly and maintain effective working relationships with customers and technical teams.
Strong time management and organizational skills.
Self-motivated individual with strong analytical, troubleshooting and problem resolution skills.
Strong verbal and written communication skills.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience
Minimum of 2 years experience with developing SQL Server applications and optimization.
Minimum of 2 years experience with SQL coding including DDL, DML, stored procedures, triggers and query turning.
Minimum of2 years of development work experience.
Experience with other Microsoft languages and technologies.
Demonstrated experience with adhering to usability, design and development standards.
Demonstrated experience with all aspects of unit testing, performance testing and user acceptance testing.
In-depth experience with the development lifecycle and software development methodologies.
Demonstrated experience with Visual Basic a plus.
Demonstrated experience with database design a plus.
Loan servicing or mortgage lending experience a plus.
B.S. or B.A. in Computer Science preferred or equivalent work experience preferred.
Ability to read/interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively before groups of customers or employees of organization.
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
REWARDS AS UNIQUE AS YOU
A choice medical insurance plans designed to meet your needs
Dental & Vision insurance
Life & Disability insurance
Flexible spending and health savings accounts
Employee Stock Purchase Plan
Paid time off
$1,000 Employee Referral Program
Banking and investments plans
Rewards and recognition programs
Employee discounts for wellness, auto & homeowners insurance, wireless service and more
To learn more, visit us at www.computershare.com/mycareer.
Your career is waiting.
Computershare is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.