Technical Analyst - Onsite

echnical Analyst

Who we are:

At Lifepoint Health, we provide quality healthcare to rural communities. As a valued member of our team, you will be an integral part of a group working together to elevate Lifepoint's healthcare delivery network. Our network includes 60+ community hospitals, 60+ rehabilitation/behavioral health hospitals, and 250 additional sites of care across the United States. As an organization, we are dedicated to serving communities nationwide by providing exceptional care. We believe in the power of our talented teams and strive to create environments where employees find purpose and fulfillment.

What you'll do:T

As a Technical Analyst, you will assist in achieving IT&S performance objectives by identifying, diagnosing, and resolving customer PC, audio/video, and telecommunication issues. You will serve as the LSC for HSC staff, creating accounts and granting network and tool permissions. Additionally, you will coordinate and communicate problem symptoms with departments and vendors, follow up with customers on open logs, and prioritize issues effectively.

Responsibilities:

• Prepares, tests, and installs enterprise PC and telecommunication hardware and software.

• Identifies, diagnoses, and corrects PC hardware and software issues.

• Provides end user training as needed for PC applications and hardware.

• Functions as Local Security Coordinator to handle security access requests.

• Replaces/upgrades PC's as needed, including transfer of applications and data to new PC.

• Knowledge with the various Windows Operating Systems.

• Working knowledge of PC architectures, Networks, and Client Server relationships

• Day to day support of hospital technology support services tickets.

What you'll need:

• Education: High School Diploma or GED
• Experience: 3+ years working in an enterprise environment

Why choose us:

As a team member of the Health Support Center, our goal is to support those that are in our facilities who are interfacing and providing care to our patients and community members. Our focus is to attract, retain, and empower a diverse and determined workforce. Our mission statement is at the heart of who we are and what we do: "Making Communities Healthier." In this shared mission, we believe that our collective efforts will shape a healthier future for the communities we serve.

Benefits: We offer an excellent total compensation package, including a competitive salary and benefits. Some of our benefits include 401k, flexible PTO, generous Employee illness benefit (EIB), medical, dental, vision, tuition reimbursement, and an Employee Assistance Program. We believe that happy, healthy people have a passionate engagement with life and work and have designed our package to enhance your wellbeing.

Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran