Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Technical Analyst II

Expired Job

HCA Houston , TX 77020

Posted 4 months ago


At its founding in 1968, Nashville-based HCA was one of the nation's first hospital companies. Today, one of the nation's leading providers of healthcare services, HCA is comprised of locally-managed facilities that include more than 250 hospitals and freestanding surgery centers in 20 states and the United Kingdom, employing approximately 230,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA facilities resulting in more than 26M patient encounters each year.

HCA is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Building on the foundation provided by our Mission & Values, HCA puts patients first and works to constantly improve the care we provide by implementing measures that support our caregivers, help ensure patient safety and provide the highest possible quality.

Additional Facts:

  • Ranked 63 in Fortune 500
  • Computerworld Top 50 Best Places to Work in IT since 2009
  • Named one of the "World's Most Ethical Companies" since 2010
  • 106 HCA hospitals are on The Joint Commission's list of top performers on key quality measures.


The Technical Analyst II implements and supports facility and division desktop equipment, and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. Technical Analyst II will also be responsible for mentoring, supporting and training entry-level Technical Analysts. Problems beyond the scope of their ability or responsibility are communicated in a timely manner to senior-level support personnel. Support to other division and facility IT personnel is provided, as warranted, and participation in 24x7 on-call support is provided based on division IT staff rotation. The Technical Analyst II adheres to and supports HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software. Based on proficiency with PC-based equipment and cabling, the Technical Analyst II can provide expanded on-site support to technical resources, if needed.


  • Installs and repairs facility and division IT&S equipment and software per HCA and division IT&S standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software products

  • Responds to and resolves inquiries and requests for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility users

  • Analyzes and provides hands-on support for moderate to complex inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed

  • Logs and tracks problems; reviews problem tracking databases

  • Mentors, trains and supports entry-level technical analysts

  • Performs facility-based moves, adds, and changes (MACs), as needed

  • Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures

  • Provides 24x7 on-call support based on division IT staff rotation, and carries a pager as warranted

  • Aids and trains users on division and facility technology

  • Performs preventative maintenance

  • Recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software

  • Effectively works with customers, Service Desk and Technical Services personnel

  • Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance

  • Adheres to and supports HCA IT&S standards, policies and procedures

  • Maintains and protects confidentiality with regard to all aspects of patient care and employee information

  • Adheres to Code of Conduct and Mission & Value Statement

  • Other duties as assigned


  • Manages and prioritizes workload

  • Demonstrates ability to multi-task; Possesses strong analytical skills

  • Demonstrates a customer orientation; strength in analytical, math, and reasoning skills

  • Effectively communicates verbally and in writing

  • Possesses proficiency in MS Office applications

  • Must be able to drive to assigned sites to complete work


  • Bachelor's degree in information systems or healthcare related field is preferred


  • Must have three years IT experience


  • Basic certification in A and Microsoft desktop product support is preferred; education and/or experience may be substituted for A certification

  • Valid state drivers license and proof of auto insurance, if applicable

upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Technical Service Delivery Manager II (MultiSite)


Posted 3 days ago

VIEW JOBS 1/15/2019 12:00:00 AM 2019-04-15T00:00 Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve. We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world. Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at This is a Multi-site Listing- There is 25% travel involved in this role both domestically and internationally * Candidates should have Technical background with experience in Data Science, Report Creation, Data Analytics, Web Development or similar. Management or leadership prior experience. A Bachelor's Degree or multiple years of experience in above stated field/fields. * Customer Service Call Center and Business processes experience a plus. Purpose: * Technical Delivery Leader will lead multiple teams that provide payroll auditing and analysis, invoice auditing and analysis and Operational report creation and analysis. * Responsible for the management of client relationship and contract delivery of outsourcing/facilities management to end user customers. Activities involve maintaining contracted service levels resulting in customer satisfaction, maintaining customer relationships, customer satisfaction management, contract commitments delivered within cost targets, overall profit and revenue growth. Scope: * Develops departmental plans, including business, production and/or organizational priorities * Interprets internal or external business issues and recommends solutions/best practices * Decisions are guided by resource availability and functional objectives Primary Responsibilities: * Prepares related reports and audits current procedures to monitor efficiency of operations. * Develops systems and services that support Conduent Services and business unit needs; provides leadership and focus in area of expertise. * Develop and subsequently implement new projects, policies and procedures for the department(s) to meet specific goals. * Formulates and implements procedures on operational processes; ensures operations' effective achievement of objectives. * Has profit and loss responsibility and overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods for the business unit. * Develops budget estimates and manages project/contract to meet revenue and cost projections * Determines resource allocation levels to meet project/contract commitments * Analyzes workflow and assignments to ensure efficient and cost effective operations; develops/implements process and service improvements as needed * Reviews and resolves issues affecting Company compliance, legal requirements and client objectives * Partners with senior staff in developing and marketing new client programs/services as required * Establishes operational objectives and work plans, and delegates assignments to subordinate managers. * Responsible for achieving measurable results on time and on budget. * Ensures that business practices are performed in accordance with Conduent Services policy, procedure and applicable federal, state, and local laws and regulations. * Provides regular updates to senior management regarding issues, budgets, etc. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. '1863111 Conduent Houston TX

Technical Analyst II

Expired Job