Technical Analyst

HCA Mcallen , TX 78501

Posted 2 months ago

Description

SHIFT: No Weekends

SCHEDULE: Full-time

Do you want to be a part of a family and not just another employee? Are you looking for a work environment where diversity and inclusion thrive? Submit your application today and find out what it truly means to be a part of a team.

You contribute to our success. Every role has an impact on our patients' lives and you have the opportunity to make a difference. We are looking for dedicated professional like you to be a part of our team. Join us in our efforts to better our community!

At HCA Healthcare, you have options. You can choose from a variety of benefits to create a customizable plan. You have the ability to enroll in several medical coverage plans including vision and dental. You can even select additional al la carte benefits to meet all your needs. Enroll in our Employee Stock Purchase Plan (ESPP), 401k, flex spending accounts for medical and childcare needs, and participate in our tuition reimbursement and student loan repayment programs.

SUMMARY OF DUTIES

The Technical Analyst implements and supports facility and division desktop equipment, and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. Problems beyond the scope of their ability or responsibility are communicated in a timely manner to senior-level support personnel. Support to other division and facility ITG personnel is provided, as warranted, and participation in 24x7 on-call support is provided based on division ITG staff rotation. The Technical Analyst adheres to and supports HCA Healthcare ITG policies and procedures, and recommends process changes that improve the implementation, maintenance and support of ITG desktop equipment and software. Based on proficiency with PC-based equipment and cabling, the Technical Analyst can provide expanded on-site support to technical resources, if needed.

RESPONSIBILITIES

  • You will install and repair facility and division ITG equipment including but not limited to terminals, personal computers, printers, cabling, and related software products

  • Respond, analyze, and resolve requests for assistance with division or facility computer systems, and provide a superior customer support experience for division and facility users

  • Determine appropriate technical area or vendor to resolve problems and coordinate with other technical areas, as needed

  • You will log and track problems; reviews problem tracking databases

  • Perform facility-based moves, adds, and changes (MACs), as needed

  • Maintain documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures

  • Provide 24x7 on-call support based on division IT staff rotation, and carries a pager as warranted

  • You will aid and train users on division and facility technology

  • Perform preventative maintenance

  • Recommend process changes that improve the implementation, maintenance and support of ITG desktop equipment and software

  • Effectively work with customers, Service Desk and Technical Services personnel

  • Participate in meetings, committees and continuing education to improve individual, departmental and organizational performance

  • You will maintain and protect confidentiality with regard to all aspects of patient care and employee information

QUALIFICATIONS

  • Demonstrated ability to multi-task; possesses strong analytical skills

  • You possess a demonstrated customer orientation; strength in analytical, math, and reasoning skills

  • Effectively communicate verbally and in writing

  • Must be able to drive to assigned sites to complete work

EDUCATION/EXPEREINCE

  • Bachelor's degree in information systems or healthcare related field is preferred

  • Must have a minimum of one year IT experience

  • Basic certification in A+ and Microsoft Products is preferred; education and/or experience may be substituted for A+ certification

  • Valid state driver's license and proof of auto insurance, if applicable

HCA Healthcare is a comprehensive healthcare network where 265,000 people across more than 1,800 care facilities are all committed to creating a positive impact every day. It's an organization that exists to give people healthier tomorrows. Our scale enables caregivers to deliver great outcomes for patients and gives colleague's unparalleled opportunities to learn and grow. Most importantly, as a part of HCA Healthcare we're connected to something bigger, which means more resources, more solutions and more possibilities for everyone who walks through our doors. What matters most to our diverse and talented colleagues is giving people the absolute best healthcare possible. Every day, we seek to raise the bar higher, not just for ourselves, but for healthcare everywhere.

Be a part of an organization that invests in you. We are actively reviewing applications. Highly qualified candidates will be promptly contacted by our hiring managers for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Qualifications

Notice

Our Company's recruiters are here to help unlock the next possibility within your career and we take your candidate experience very seriously. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Gmail or Yahoo Mail. If you feel suspicious of a job posting or job-related email, let us know by clicking here.

For questions about your job application or this site please contact HCAhrAnswers at 1-844-422-5627 option 1.

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Technical Analyst

HCA