Technical Analyst

Overview

Responsible for providing technical support to the local computer environment in regards to desktops, laptops, tablets, telephones and printers. This includes the desktop configuration and imaging process for the Enterprise Environment. Should possess strong hands-on technical skills as well as general knowledge of Networks and Microsoft technologies. A positive attitude is important as we are looking for a bright individual who is passionate about technology and will be naturally strong in Customer Service, Communication and have an eager willingness to learn, grow and bring a sense of urgency to the position.

Company Overview: Beazer Homes is committed to employee wellbeing and life-work balance, offering development opportunities, a flexible time-off program, and an industry leading parental leave policy.

Primary Duties & Responsibilities

• Work independently, as well as with a team, to diagnose and resolve a varied list of user issues including network and/or machine problems, liaises with Service Desk, regional and divisional support personnel ensuring IT Operations systems functionality is satisfactorily available.

• Responsible for core machine images as well as manage projects relating to the deployment of images to machines.

• Plan, test, and recommend workstation hardware and software standards.

• Work with 3rd party to provision phones, internal cellular cards on laptops and external USB cellular cards

• Coordinate projects for the deployment and installation of new or upgraded operating systems and software/applications.

• Coordinates and manages technology related projects with other departments and/or outside third parties or provides expertise.

• Document configurations, procedures, policies and maintains change management as related to systems and/or equipment within job responsibilities.

• Prepare monthly, quarterly, semi-annual or annual reports as needed to determine the effectiveness and/or efficiency of current hardware, software and equipment.

• Identify and troubleshoot Network Adapter and Internet connectivity issues (LAN/WAN, TCP/IP, Firewalls, IE Security Settings), print device configuration, cellular wireless routers and mobile devices.

• Basic computer equipment troubleshooting.

• Maintaining of Storage Closets and Configuration Room at Corporate Office for all IT Equipment.

• Responsible for process of warranty support for all desktop equipment.

• Shipping and Receiving of all equipment including inventory management processes.

• Performs other duties as assigned by supervisor.

Education & Experience

• College Bachelor Degree preferably in IS, IT or related field, or equivalent technical training.

• Must have (3) years of experience in IT field, including 1-year in high-level support role.

Skills & Abilities

• Demonstrated knowledge of Microsoft Operating Systems, Microsoft TCP/IP networking protocols, active directory, exchange email infrastructure and Citrix.

• Experience with desktop deployment and Inventory Management systems.

• Ability to work independently; make decisions on configuration and operation of network and personal computers.

• Ability to work in high-performance environment with many interruptions as well as meet project deadlines.

• Ability to travel 25% of time.

Physical Requirements

• Typical office environment.

• Must be able to move around the Beazer community, finished home sites and unfinished home sites where weather conditions and noise levels may vary.