Technical Analyst

Acorns Anaheim , CA 92808

Posted 2 days ago

Technical Analyst | Acorns

At Acorns, we're building a different kind of investing experience - one that looks after the financial best interests of the up-and-coming. The Acorns team is passionate about pursuing our mission and living our values. It all begins with Heart. Our Heart leads us in everything we do. It allows us to make bold decisions, build trust, grow and advance our society. Come find your place at Acorns and join us in the revolution.

Acorns is seeking a Technical Analyst to join and focus on service reliability. You'll be part of the Technical Operations team owning both the engineering and process sides of change, incident, and problem management. You should be technical enough to swoop in and help drive incidents to resolution while also process-minded enough to zoom out afterwards and think critically about how to prevent similar issues from happening again. Finding and fixing root cause makes you smile.

Within 1 month, you will:

  • Introduce yourself and become integrated with the Acorns team

  • Get to know our change, incident, and problem management processes of today

  • Gain a basic understanding of our technology stack and architecture

  • Drive resolution of production incidents, including hands-on troubleshooting, coordinating across teams and resources, and escalating to raise visibility to the business as needed

Within 6 months, you will:

  • Identify and fill gaps in our monitoring coverage

  • Firmly grasp our high-level architecture, the big picture of how our services fit together and which team owns which components

  • Refine our alerting logic to reduce the number of false positives (just say No to alert fatigue!)

  • Lead discussion in incident review meetings around what happened and ways we can do better next time

  • Define SLAs and measure uptime per service

  • Influence the selection and implementation of an incident management tracking system (e.g. JIRA Service Desk)

Within 12 months, you will:

  • Work closely with Engineering to agree on and implement monitoring standards, reducing unnecessary cost and overlap

  • Extend our change management policies cover the ever-changing needs of the business (e.g. how and when should our tools and people make changes to which environments)

  • Function as internal product management in defining requirements and desired behavior for technical operations tooling

  • Champion service reliability throughout the business, fostering a culture of making changes safely and viewing every incident as an opportunity for improvement

What you will bring to Acorns:

  • 2+ years operating and troubleshooting distributed web systems

  • Solid Linux chops

  • Public cloud experience, preferably AWS

  • SQL and database administration knowledge

  • Familiarity with distributed monitoring systems, like Nagios, Sensu, New Relic, and Data Dog

  • Firm grasp of network administration, TCP/IP

  • Comfortable scripting, automating things, and using git

  • A knack for writing stuff down. We heart great docs

  • Exceptional written and verbal communication skills

  • Experience working in an Agile environment or prior start-up experience preferred

  • Passion for Acorns mission

What we offer:

  • Competitive salary and stock options

  • A comprehensive benefits package to meet the needs of you and your family

  • Unlimited paid time off

  • Corporate gym access

  • Daily breakfast, weekly team lunches, and an endless supply of snacks

  • Numerous career possibilities that allow you to grow with Acorns

  • Talented and motivated team members who care deeply about one another, our mission and our customers.

  • The rare opportunity to create a new world. We inspire one another every day to do meaningful work that solves big societal challenges.

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

resumetriaasssdfel.jp… Change Resume
Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Technical Application Speci...

Abbott Laboratories

Posted Yesterday

VIEW JOBS 8/13/2018 12:00:00 AM 2018-11-11T00:00 At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve. JOB DESCRIPTION: This is a remote position but you have to live in the West Region. Primary Job Function: Provide support to Abbott Diagnostic Division customers and field personnel as the primary contact for ADD's instruments; based upon territory need and/business direction; for onsite instrument and assay integration and training; serve as a resource for troubleshooting and resolving instrument and/or reagent problems on-site or over the phone; and document information into the complaint handling system. Core Job Responsibilities: Responsible for implementing and maintaining the effectiveness of the quality system. Integrate ADD instruments and reagents into customer sites/laboratories. Conduct comprehensive customer entrance interview to understand the customer's needs; and manage their expectations within the defined service offerings. Plan the integration process. Work with the customer to take ownership of the instrument. Assist customers with meeting their regulatory and validation requirements. Provide appropriate training for the customer on the newly installed instrument. Manage the integration process to meet customer expectations and timeline. Conduct thorough exit interview to present integration results and secure customer buy-in. Deliver on-site or classroom customer training. Maintain and develop technical competence on instruments assigned as well as job-related tools and processes. Perform troubleshooting on issues related to reagent or instrument performance designed to improve customer self-sufficiency. Provides technical phone and on-site support to proactively maintain product performance or resolve customer complaints with ADD products for hardware; software and reagent issues. Investigate problems; diagnose probable causes; systematically eliminate alternatives; provide solutions; document information into complaint handling system. Position is critical to the support of the CAPA Quality Sub-System with responsibility for accurate documentation of customer complaints and the actions taken to resolve those concerns. Recognizes and communicates product issues and potential improvements to others in the organization in a timely and effective manner. Manage time; territory; systems and accounts effectively to meet customer needs; organizational priorities; and sales objectives. Follow defined work processes for all aspects of job; including integration procedures; complaint documentation; time documentation; activity documentation; and TOR documentation. Provide data to the organization on customer use/preferences leading to customer driven design/customer usability. Responsible for identifying and communicating critical gaps and recommend potential improvements to common departmental processes. Provide technical information to direct management/peers and other functional groups. Position Accountability / Scope: This position is very visible to the external customer and will influence customer purchase decisions. Frequent interaction with customers' onsite and via telephone; some involvement in teams and account management. Interact with field service; CSC or others on technical or account management issues. Receives general direction and exercises considerable discretion as to personal work details. Accomplishes results individually; working remotely and in collaboration on teams and work groups. Recognizes the impact of the policies and procedures on the business and raises the issue if there is a potential conflict. Makes decision on reagent utilization on integrations and troubleshooting product replacement that impacts annual supply budget of approximately 3.0MM for US. Considers financial and customer implications as part of decision making. Critical contribution to the effectiveness of the CAPA system with responsibility for accurate documentation of customer complaints and the actions taken to resolve those concerns. Monitor and maintains customer satisfaction through direct contact. Exhibits high level of integrity; honesty; keeping commitments and presenting information completely and accurately to both internal and external customers. Adheres to safety guidelines; policies; procedures. Minimum Education: Bachelor's Degree in science; engineering; electronics or Medical Technology Minimum Experience / Training Required: 3-5 yrs of relevant work experience in laboratory environment, field service, technical call center, or Abbott Diagnostics products. JOB FAMILY:Field Services DIVISION: LOCATION:United States of America : Remote ADDITIONAL LOCATIONS: WORK SHIFT:Standard TRAVEL:Yes, 100 % of the Time MEDICAL SURVEILLANCE:No SIGNIFICANT WORK ACTIVITIES:Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day) Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf Abbott Laboratories Anaheim CA

Technical Analyst

Acorns