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Technical Analyst

Expired Job

Acorns Anaheim , CA 92808

Posted 3 months ago

Technical Analyst | Acorns

At Acorns, we're building a different kind of investing experience - one that looks after the financial best interests of the up-and-coming. The Acorns team is passionate about pursuing our mission and living our values. It all begins with Heart. Our Heart leads us in everything we do. It allows us to make bold decisions, build trust, grow and advance our society. Come find your place at Acorns and join us in the movement to transform an industry.

Acorns is seeking a Technical Analyst to join and focus on service reliability. You'll be part of the Technical Operations team owning both the engineering and process sides of change, incident, and problem management. You should be technical enough to swoop in and help drive incidents to resolution while also process-minded enough to zoom out afterwards and think critically about how to prevent similar issues from happening again. Finding and fixing root cause makes you smile.

Within 1 month, you will:

  • Introduce yourself and become integrated with the Acorns team

  • Get to know our change, incident, and problem management processes of today

  • Gain a basic understanding of our technology stack and architecture

  • Drive resolution of production incidents, including hands-on troubleshooting, coordinating across teams and resources, and escalating to raise visibility to the business as needed

Within 6 months, you will:

  • Identify and fill gaps in our monitoring coverage

  • Firmly grasp our high-level architecture, the big picture of how our services fit together and which team owns which components

  • Refine our alerting logic to reduce the number of false positives (just say No to alert fatigue!)

  • Lead discussion in incident review meetings around what happened and ways we can do better next time

  • Define SLAs and measure uptime per service

  • Influence the selection and implementation of an incident management tracking system (e.g. JIRA Service Desk)

Within 12 months, you will:

  • Work closely with Engineering to agree on and implement monitoring standards, reducing unnecessary cost and overlap

  • Extend our change management policies cover the ever-changing needs of the business (e.g. how and when should our tools and people make changes to which environments)

  • Function as internal product management in defining requirements and desired behavior for technical operations tooling

  • Champion service reliability throughout the business, fostering a culture of making changes safely and viewing every incident as an opportunity for improvement

What you will bring to Acorns:

  • 2+ years operating and troubleshooting distributed web systems

  • Solid Linux chops

  • Public cloud experience, preferably AWS

  • SQL and database administration knowledge

  • Familiarity with distributed monitoring systems, like Nagios, Sensu, New Relic, and Data Dog

  • Firm grasp of network administration, TCP/IP

  • Comfortable scripting, automating things, and using git

  • A knack for writing stuff down. We heart great docs

  • Exceptional written and verbal communication skills

  • Experience working in an Agile environment or prior start-up experience preferred

  • Passion for Acorns mission

What we offer:

  • Competitive salary and stock options

  • A comprehensive benefits package to meet the needs of you and your family

  • Unlimited paid time off

  • Corporate gym access

  • Daily breakfast, weekly team lunches, and an endless supply of snacks

  • Numerous career possibilities that allow you to grow with Acorns

  • Talented and motivated team members who care deeply about one another, our mission and our customers.

  • The rare opportunity to create a new world. We inspire one another every day to do meaningful work that solves big societal challenges.

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Technical Analyst

Expired Job

Acorns