Technical Advisor - Watsonville / South Bay

Fiat Chrysler Automobiles Freedom , CA 95019

Posted 3 weeks ago

Technical: The Technical Advisor serves as a level of escalation for Dealer personnel to diagnose and repair issues after in-house resources have exhausted options.

Other responsibilities as follows:

  • Utilize the Write-Up, Diagnostic & Repair processes to evaluate and recommend areas of improvement and long-term solutions

  • Serve as Technical Lead for Business Center, and mentor field personnel on technical and service operations issues

  • Foster a collaborative, customer-focused environment with other Business Centers in the region to generate idea sharing and innovation

  • Act as liaison between dealer and corporate quality and engineering teams to communicate issues and assist with resolution

  • Audit and advise dealerships to ensure proper levels of essential tools and ensure all technicians have met the required levels of training

Advisory/Legal: The Technical Advisor will assist California warranty counsel on technical issues and dealership issues by providing vehicle inspections for legal matters, deposition testimony regarding those inspections, acting as a liaison with dealership service managers and technicians where necessary, and where necessary testifying at trial. The Technical Advisor will work with dealership personnel to ensure proper repair procedures are followed and proper documentation of those repair procedures, diagnostics, and customer notifications are prepared.

Basic Qualifications:

  • Associates Degree in Automotive Technology or Automotive Trade School equivalent

  • ASE Certified or equivalent

  • Excellent verbal communication skills

  • Minimum of 5 years of experience advising dealerships or in automotive technical service (automotive car repair, certified automotive technician)

  • Willing to relocate if needed

  • Willing to travel primarily within the State of California and occasional domestic travel

  • Excel in building positive working relationships, customer satisfaction and issue resolution

  • Self-motivated with demonstrated ability to achieve goals under minimal supervision

Preferred Qualifications:

  • Bachelor's degree in Business, Automotive Technology, or related field

  • Legal experience (depositions, expert testimony, with attorneys, etc.)

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Technical Advisor - Watsonville / South Bay

Fiat Chrysler Automobiles