Technical Advisor

Department Of The Treasury Lowell , MA 01850

Posted 4 weeks ago

  • Duties

Help Duties Summary

WHAT IS THE WAGE AND INVESTMENT DIVISION: Wage & Investment (W&I) serves about 122 million taxpayers who file upwards of 94 million returns each year. W&I provides high-quality taxpayer assistance, and enable taxpayers to transact and communicate electronically to file their returns and make payments.

See Other Information for Locations.

Learn more about this agency

Responsibilities

WHAT DOES A TECHNICAL ADVISOR DO? The incumbent provides assistance to Managers, Directors and office Chiefs covering the full range of processing, adjustments and computational issues including those affecting returns and cases representing all significant divisional work streams. The incumbent is responsible for and provides coordination for the Operations, Departments, groups, site and HQ covering the full range of needs and issues.

As a Technical Advisor you will:

  • Assists managers to develop and execute the operational plan for effective resource deployment across teams;

  • Significant involvement in formulating and effectuating the organizations policies and procedures, including managerial recommendations and dispositions on contractual negotiations, grievances, and related labor management activities;

  • Ensures that taxpayers rights are upheld and the application of tax law is both consistent and proper.

  • Analyzes and evaluates the efficiency and effectiveness of the organizations processing of programs, operations, and accomplishments area-wide/nationwide, apprising the manager of critical items.

  • Provides direction and guidance for program continuity, transition, policy formulation and implementation.

  • Identifies procedural and systemic problems and provides evaluative comments to the manager addressing the performance of the operations systems, policies, processes and personnel.

  • Resolves the most complex issues/inquiries, citing applicable tax laws when necessary, and determining the methods, techniques or customer actions used/needed to resolve the most challenging and sensitive matters.

WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov

Travel Required

Occasional travel - 1-5 nights per month

Supervisory status

No

Promotion Potential
12

  • Job family (Series)
    0501 Financial Administration And Program

  • Requirements

Help Requirements Conditions of Employment

  • Refer to Other Information

  • Click "Print Preview" to review the entire announcement before applying.

  • Must be a U.S. Citizen or National

  • IRS Employees with Career or Career Conditional Appointments

  • Qualifications

You must meet the following requirements by the closing date of this announcement.

GS-12 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service. Specialized experience for this position includes: demonstrate knowledge of IRS functions, programs, policies, regulations, procedures, and operations to evaluate program plans and determine impact of changes on program goals; Experience using knowledge of cross functional programs and their interrelationship with assigned program to conduct reviews, studies/projects and coordinate systems and resource utilization of program operations; Experience using analytical and evaluative methods in order to assess and measure effectiveness of program operations, identify gaps or conflicts in program information, consolidate findings and, recommend alternatives; Skill in recognizing significant tax issues and enforcement changes that impact assigned programs in order to revise procedures or recommend changes in basic implementing regulations; Experience using knowledge of the principles of management planning, program and process analysis, management reporting procedures and available system capabilities to resolve operating problems, and providing statistical data or other management information reports; Skill in oral and written communications to conduct briefings, prepare reports, document findings and, disseminate procedural and regulatory information.

  • The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis.

  • To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

In addition to the above requirements, you must meet the following, if applicable:

You must have been at the GS-11 level for 52 weeks (time-in-grade requirement).

Education


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Technical Advisor

Department Of The Treasury