Technical Account Manager (Water Treatment)

Tower Water New York , NY 10001

Posted 7 months ago

Come and join an amazing team that is passionate about what we do! A mid-size local water treatment company is looking for a professional person to manage and develop accounts in the New York City Metropolitan Area. Your role will include:

  • Training with a certified professional.
  • Scheduling and setting work priorities
  • Evaluating and scheduling service for Fortune 500 Accounts.
  • Interfacing with building personnel, general contractors and project managers to identify concerns and maintain good customer relations.
  • Resolve customer issues and complaints to customers satisfaction
  • Ensure that material and equipment are ordered and shipped for clients.
  • Schedule service visits to ensure against down time of water treatment program.
  • Monitor efficiency and quality control.
  • Generate reports on all services, inventory, and concerns. Review reports with management.

Requirements

  • Mechanical aptitude; able to learn to use, maintain, and understand equipment and system.
  • Physical ability; ability to carry 30 pound backpack through the city and climb safe ladders.
  • Decision making ability
  • Associate Degree-Technical (minimum)
  • Water Treatment Service Experience (Preferred)
  • Flexible work hours, 24/7
  • Valid Drivers License
  • Excellent interpersonal and organization skills, able to maintain and keep information confidential.
  • Must be able to meet deadlines and report information timely and accurately.
  • Strong supervisory, computer and time management skills.
  • Ability to work with all levels within the organization.

Benefits

  • Competitive Salary:
    • During the first year, will be paid based on experience and required training time
    • After the first year, will be based on knowledge, capacity, and customer service. Commission will also be paid based on addition services, chemical and equipment sold to the client.
  • 401K (with employer matching up to 4%)
  • Accrued PTO and paid holidays
  • Employer contribution to health benefits
  • Employer paid life insurance, with additional options
  • Pretax benefit options
  • All tools required to perform duties including work computer and cell phone
  • Professional development and growth, and quarterly performance conversations
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Technical Account Manager (Water Treatment)

Tower Water