Technical Account Manager (Water Treatment)

Tower Water New York , NY 10001

Posted 7 months ago

Come and join an amazing team that is passionate about what we do! A mid-size local water treatment company is looking for a professional person to manage and develop accounts in the New York City Metropolitan Area. Your role will include:

  • Training with a certified professional.
  • Scheduling and setting work priorities
  • Evaluating and scheduling service for Fortune 500 Accounts.
  • Interfacing with building personnel, general contractors and project managers to identify concerns and maintain good customer relations.
  • Resolve customer issues and complaints to customers satisfaction
  • Ensure that material and equipment are ordered and shipped for clients.
  • Schedule service visits to ensure against down time of water treatment program.
  • Monitor efficiency and quality control.
  • Generate reports on all services, inventory, and concerns. Review reports with management.


  • Mechanical aptitude; able to learn to use, maintain, and understand equipment and system.
  • Physical ability; ability to carry 30 pound backpack through the city and climb safe ladders.
  • Decision making ability
  • Associate Degree-Technical (minimum)
  • Water Treatment Service Experience (Preferred)
  • Flexible work hours, 24/7
  • Valid Drivers License
  • Excellent interpersonal and organization skills, able to maintain and keep information confidential.
  • Must be able to meet deadlines and report information timely and accurately.
  • Strong supervisory, computer and time management skills.
  • Ability to work with all levels within the organization.


  • Competitive Salary:
    • During the first year, will be paid based on experience and required training time
    • After the first year, will be based on knowledge, capacity, and customer service. Commission will also be paid based on addition services, chemical and equipment sold to the client.
  • 401K (with employer matching up to 4%)
  • Accrued PTO and paid holidays
  • Employer contribution to health benefits
  • Employer paid life insurance, with additional options
  • Pretax benefit options
  • All tools required to perform duties including work computer and cell phone
  • Professional development and growth, and quarterly performance conversations
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Technical Account Manager


Posted 3 days ago

VIEW JOBS 2/15/2020 12:00:00 AM 2020-05-15T00:00 What you'll be doing… The Technical Account Manager will serve as the customer's trusted Tableau advisor to the Premium Support customers and become an extension of their workforce through various areas of personalized service. In this role you will be identifying and addressing technical concerns, requests, and aligning to customer priorities, projects, and problems. You bring senior level technical expertise, and will act as the primary technical point of contact for the account by coordinating with Product Management, Sales, Technical Support, and Engineering to manage the customer relationship. Some of the things you'll be doing include... * Develop an in-depth understanding of the customer's Tableau environment, business stakeholders, and their reporting and analytical needs. * Offer best practice guidance and recommendations for optimum health and performance of the Tableau ecosystem. * Apply comprehensive troubleshooting and debugging skills to establish a working reproduction, acceptable resolution, and root cause. * Build strong cross-functional working relationships with Sales, Engineering, and Product Management. * Provide escalation management on critical cases by working closely with Support, Sustaining Engineering, and/or Development to provide regular status updates to the customer. * Coordinate communications with all required stakeholders on crucial support cases and high priority issues. * Conduct quarterly reporting and case reviews to spot trends, proactively identify potential issues, and offer tailored release recommendations to meet stability, performance, and new feature requirements. * Identity revenue opportunities and partner with the account team to recommend paid services, licenses, training, and additional Tableau products to meet current needs and future growth. * Participate in the weekend support on-call rotation once every 3-6 months. * Contribute to Tableau knowledge, community, and training resources. * Some travel is required Who you are… Experienced. 5+ years demonstrated experience supporting enterprise software and mission critical applications. Technically Savvy. 5+ years of experience with databases, SQL, and Windows Server. Linux experience also preferred. Eat IT for Breakfast. Strong understanding of networking, server set-up, and administration, including troubleshooting experience with internet architectures, firewalls, proxy servers, and web servers. Strong understanding of relational databases; understanding of enterprise data warehouse techniques, OLAP etc. Excellent Communication. You know what to say and more importantly, how to say it. Must have the ability to empathize with customers and convey confidence. Able to explain highly technical issues to a non-technical audience. Collaborate and own. Able to prioritize and route specific customer's need to the proper channels. Take ownership and work towards resolution. Educated. BA/BS quantitative/technical degree, or equivalent work experience. Detail oriented. Nothing gets overlooked when it comes to you. You are a Recruiter! Tableau hires company builders and, in this role, you will be asked to be on the constant lookout for the best talent to bring onboard to help us continue to build one of the best companies in the world! #LI-ET1 Tableau Software is an Equal Opportunity Employer. Tableau Software is a company on a mission. We help people see and understand their data. After a highly successful IPO in 2013, Tableau has become a market-defining company in the business intelligence industry. Our culture is casual and high-energy. We are passionate about our product and our mission and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world! Tableau New York City NY

Technical Account Manager (Water Treatment)

Tower Water