O
Technical Account Manager - Tactical
Owl Cyber Defense Morrisville , NC (Hybrid Eligible) 27560
Posted 5 days ago
Job Title: Technical Account Manager - Tactical
Department: Professional Services
Reports to: Director of Federal Installation and SupportOwl Cyber Defense is a leader and trusted partner in cyber security. We deliver solutions that protect and connect the world’s most critical networks. Owl’s product lines of cross domain, data diode, and portable media solutions provide the strongest available security checkpoints for threat prevention and secure data availability. Our in-depth expertise in security engineering at the operating system level enables us to help government and commercial customers meet ever-evolving cyber security threats.Job Summary:
Owl is hiring for a Technical Account Manager will work with Government clients to support Owl Cyber Defense’s Tactical Cross Domain security appliances to oversee, understand and address our customers’ technical needs as the primary link between Owl and our major clients. The Technical Account Manager will provide accurate technical service before and after the point of sale, ensuring customer satisfaction.
Develops relationships with larger and more complex clients to increase revenue. Pursues relationships with potential new accounts and seeks business expansion opportunities with current clients. Has detailed knowledge of products and services being offered and ensures that products and services consistently meet client needs. Visits client locations periodically to ensure client satisfaction and promote ongoing contract renewal. Oversees service requests for client.Essential Duties and Responsibilities:
Owl Cyber Defense Solutions, LLC is a fast-growing cybersecurity solutions company, holding a firm leadership position in network security and secure information transfer. It is a privately-owned US company with offices in Columbia, MD, Danbury, CT and Morrisville, NC. For more information, see http://www.owlcyberdefense.com.Owl Cyber Defense is Proud to be an Equal Opportunity /Affirmative Action Employer.
Department: Professional Services
Reports to: Director of Federal Installation and SupportOwl Cyber Defense is a leader and trusted partner in cyber security. We deliver solutions that protect and connect the world’s most critical networks. Owl’s product lines of cross domain, data diode, and portable media solutions provide the strongest available security checkpoints for threat prevention and secure data availability. Our in-depth expertise in security engineering at the operating system level enables us to help government and commercial customers meet ever-evolving cyber security threats.Job Summary:
Owl is hiring for a Technical Account Manager will work with Government clients to support Owl Cyber Defense’s Tactical Cross Domain security appliances to oversee, understand and address our customers’ technical needs as the primary link between Owl and our major clients. The Technical Account Manager will provide accurate technical service before and after the point of sale, ensuring customer satisfaction.
Develops relationships with larger and more complex clients to increase revenue. Pursues relationships with potential new accounts and seeks business expansion opportunities with current clients. Has detailed knowledge of products and services being offered and ensures that products and services consistently meet client needs. Visits client locations periodically to ensure client satisfaction and promote ongoing contract renewal. Oversees service requests for client.Essential Duties and Responsibilities:
- Monitors service requests, understands the client’s environment, installed product base and is available to assist the client in planning changes Address all product-related queries on time
- Coordinates follow up training for customers to use products effectively
- Coordinates maintenance updates and upgrades
- Provide developers with customers’ feedback to help identify potential new features or products
- Report on product performance and coordinates system health checks
- Identify solutions to reduce support costs
- Analyze customers’ needs and suggest upgrades or additional features to meet their requirements
- Actively promote and establish sales pipelines for the sales department to win new business and increase sales
- Establish best practices
- Function as the customer champion for all assigned accounts
- Travel as required. May be up to 30% non-local travel.
- Education
- Bachelor’s Degree preferred in a related field
- Experience
- 5-8 years of proven work experience as a Technical Account Manager
- Knowledge, Skills & Abilities
- Solid technical background with hands-on experience with the following technologies:
- Cisco Products (VoIP, Switches, Routers, Firewalls)
- LINUX
- Cross Domain Solutions
- Network Engineering
- Tactical product experience in Federal space.
- Solid technical background with hands-on experience with the following technologies:
- Additional Competencies/Requirements
- Excellent verbal and written communication skills
- Strong analytical and problem-solving skills
- Has the communication skills to effectively operate in a Government Civilian and military environment.
- Must have a DoD or IC clearance Top Secret/SCI Clearance. Polygraph is a plus.
Owl Cyber Defense Solutions, LLC is a fast-growing cybersecurity solutions company, holding a firm leadership position in network security and secure information transfer. It is a privately-owned US company with offices in Columbia, MD, Danbury, CT and Morrisville, NC. For more information, see http://www.owlcyberdefense.com.Owl Cyber Defense is Proud to be an Equal Opportunity /Affirmative Action Employer.
See how you match
to the job
Download the
LiveCareer app and find
your dream job anywhere
Technical Account Manager - Tactical
Owl Cyber Defense
Complete any job application
with a few clicks using our
free Chrome extension!
Try It Now - It's Free
No Thanks , Maybe later
Complete any job application
with a few clicks using our
free Chrome extension!
Add To Chrome - It's Free
Tired of filling out the same fields every time on your job applications?Let our free Chrome extension
take care of it.
Add To Chrome - It's Free