Technical Account Manager, Smart TV Operations
Samsung Electronics America is recruiting for a Technical Account Manager to join the Smart TV Operations Team. The Technical Account Manager will be the face of Samsung to some of our most important partners and participate in shaping the direction of the largest OTT platform in the world.
In this position, you will build and manage technical relationships with Smart TV ecosystem partners, with responsibility for growing Samsung's content and services business and making sure partners are leveraging Samsung's full platform capabilities and distribution.
You will need to have a deep understanding of the media and app development landscape, OTT platforms, and various technologies used in app development and video streaming. You will also need a keen sense of product awareness to articulate platform value and represent product requirements. Exceptional relationship-building skills and the ability to dive deeply into both technical and business issues will be critical to success in this role.
The ideal candidate will have excellent communication skills, as well as a strong analytical bent and the ability to navigate and embrace complexity. While managing the day-to-day partner relationships, the candidate will need to be able to see the big picture while remaining detail oriented. S/he will demonstrate a mastery of verbal and written communication skills, with the ability to lead meetings, drive presentations, represent Samsung to all levels of partner organizations.
The Technical Account Manager must be a self-starter and will need be comfortable in a fast-paced environment, take the initiative, manage multiple partners, and work under tight timeframes.
Samsung's Smart TV Platform is the leading living room platform for OTT content consumption and distribution. The Business Development Team is responsible for sourcing, negotiating with, and managing partnerships on the Samsung Smart TV platform. The Smart TV Operations Team is part of the broader Business Development team and works in tandem to support and manage partner relationships.
Role and Responsibilities
Supporting top tier Content Partners by providing technical, operational, and strategic support (app development, SDK, QA support).
Holding weekly standing calls with Partners to stay on top of ongoing efforts as needed. On-site support could be required at times.
Work with various internal teams to discuss issues as part of app development and QA process.
Identify way to improve internal processes to better support top Content Partners.
Work cross-functionally across business, product, operations, and other parts of the organization (including Korea HQ) to develop and execute business strategy.
Coordinating device certification and compatibility process.
Support CPs in investigating platform issues and working with Platform Team to verify firmware drops, and support the FW roll out process.
Pull device level logs as needed to support Engineering teams in issue analysis and investigation.
Skills and Qualifications
BS in Computer Science or Engineering required, MBA preferred but not required
Minimum 6 to 8 + years of experience with a technology or content & media company in a technical or engineering role.
Ability to deal with ambiguity, solve complex problems, and navigate large, global organizations
Passionate about technology and new media trends
Self-motivated, assertive, analytical, and comfortable working in a fast-paced environment
Mastery of Microsoft Word, Excel, and PowerPoint are a must.
Samsung Electronics America provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability or any other characteristic protected by law.
Samsung Electronics America Inc