Technical Account Manager

Oath New York , NY 10007

Posted 2 months ago

Verizon Digital Media Services brings together world-class technology to prepare, deliver and display content so users can watch and enjoy on their terms. The purpose of our platform is simple. It delivers next-generation digital experiences for today's demanding users, whether it be their favorite TV shows, catching up with friends via social media or shopping for the latest gadgets. Built on top of one of the world's largest networks, our platform easily handles your users' appetite for instant, secure and always-on media, anytime, anywhere.

Verizon Digital Media Services powers some of the most advanced video and content delivery solutions on the web today. We are looking for an energetic Technical Account Manager (TAM) to provide premium support and a single point of contact for our premier customers. This includes problem management, coordination with internal teams, and customer-focused support for our EdgeCast Content Delivery Network (CDN) and Uplynk video streaming products and services. The successful candidate will have an understanding of and strong interest in CDN and video streaming technologies to help enhance and support our industry-leading video and CDN delivery services.

Responsibilities:

  • Ability to creatively solve complex technical issues and customer needs.

  • Provide premium support and technical expertise to premier customers for Content Delivery and video streaming solutions.

  • Responsible for assisting both internal and customer support teams, from implementation of new workflows to support of service issues.

  • Superior organizational and interpersonal skills.

  • A self-starter who proactively analyzes customer performance data and is always looking to enhance the customer's use of Verizon Media Platform services

  • Responsible for creating training collateral, and conducting training sessions, for ongoing requirements with customer teams.

  • Support internal teams with RFP's and other commercial requirements.

  • Communicate technical design requirements and implementation details to both internal and customer engineering teams.

  • Excellent presentation and communication skills, both written and verbal.

  • Communicate account and project status with internal teams, including sales, customer support and sales engineering management.

  • Gather and document requirements for requested features, professional service engagements and product enhancement

  • Partner with account business development teams to build relationships with decision makers, business contacts, and influencers.

  • Travel in support of customer meetings, quarterly reviews and other customer-facing requirements.

Minimum Qualifications:

  • Previous experience in a Sales Engineering or Technical Account Management role is a plus, preferably with a CDN, Cloud Services, OVP and/or a video or video streaming focused company.

  • Experience as a technical support representative handling internet protocol issues.

  • 2+ years of proven success within the broadcast or streaming video fields is preferred, however candidates who meet many of these requirements without that experience will also be considered.

  • The candidate should be able to describe video and audio encoding formats in terms of resolution, frame rate, scanning mode, video components, audio frames, as well as ancillary data such as closed captioning, subtitling and event signaling (SCTE 104/35).

  • Familiarity with MPEG-2, MPEG-4, HEVC, AC3, AAC, HAAC and other compression formats for video and audio.

  • Real time media delivery over network and packaging formats

  • Knowledge of encoding and transcoding technologies including HLS or DASH delivery methodologies.

  • The candidate should demonstrate basic knowledge on commercial digital advertising insertion technologies, and to describe systems for targeted digital ad insertion.

  • Knowledge of different types of monitoring systems for video, audio and data. Video and audio quality metrics, such as transport quality metrics, QoS, QoE and Real Time Monitoring to ensure proper intake, processing, distribution and delivery of video services.

Preferred Qualifications:

  • BS Electrical Engineering, Computer Science or equivalent is preferred but not required. MS Electrical Engineering or Computer Science is a plus.

  • At least 2 years of experience working with Live TV Services with distribution over the internet is preferred, but candidates who meet many of these requirements without that experience will also be considered.

  • Broad, high-level knowledge of Internet architectures. Experience working with proxy servers and internet technologies. Good knowledge of the HTTP Request / Response cycle.

  • Experience with both Unix/Linux and Windows operating systems is a plus.

  • Possess a good understanding of web environments and architectures along with knowledge of HTTP, HTTP Headers, DNS, TCP/IP, Anycast and SSL.

  • Technical leadership and project management skills, and the ability to manage projects independently.

  • Ability to match client's business requirements with product capabilities.

Verizon Media is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. Verizon Media is dedicated to providing an accessible environment for all candidates during the application process and for employees during their employment. If you need accessibility assistance and/or a reasonable accommodation due to a disability, please email ApplicantAccommodation@verizonmedia.com or call 408-336-1409. Emails/calls received for non-disability related issues, such as following up on an application, will not receive a response.

Currently work for Verizon Media? Please apply on our internal career site.


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Technical Account Manager

Oath