Technical Account Manager
As a Technical Account Manager, you will be responsible for the Technical Account Management of a portfolio of clients.
This role is a largely client-facing role which requires you to work on both strategic long term and short-term plans and projects. You will need to build strong relationships with clients on various levels as well as acquire thorough knowledge about their business. You will need to present technical solutions to non-technical people as well as developers.
Manage a portfolio of clients
Build strong and positive relationships with clients at various levels
Build and document knowledge about the client's business and technical setup
Actively play a part in ensuring financial targets are reached
Log any bugs or feature requests in the bug and feature handling system
Build strong relationships with Client Services team members
Ensure client's support tickets are resolved in a fast and professional manner and comply to agreed Service Level Agreements.
Feedback any important client information to Client Services Team
Identify any training/knowledge needs for clients and colleagues
Prepare and perform training of clients and colleagues
Be responsible for undertaking project work across the team as required participation in reference groups, training and testing on new functionality etc.
Experience of working in a client support role
Experience in project management
Excellent written and spoken communication skills
Customer service minded
Solutions oriented with excellent problem-solving skills
Attention to detail
Proactive and take initiative
Hands on approach
Ability to work towards strict deadlines
Experience in healthcare industry preferred
Medical coding experience desired
What We Bring
Excellent benefits package including medical, dental, and vision, and a 401k with company matching so you can continue planning for robust financial wellness.
Employee discounts on things like, mobile products and services, gym memberships, and a variety of additional entertainment options.
Work Life Balance. We get that we all live busy lives, to the degree your role allows, we recognize the need and value of balance and seek to support our employees' engagement in the pursuit of it.
NantHealth, Inc. is a next-generation, evidence-based, personalized healthcare company enabling improved patient outcomes and more effective treatment decisions for critical illnesses. NantHealth's unique systems-based approach to personalized healthcare integrates novel diagnostics with large-scale, biometric and phenotypic data to track patient outcomes and deliver precision medicine.
Thank you for your interest in pursuing a career at NantHealth. NantHealth is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition.
This job description is intended to describe the general nature and level of work being performed by the person assigned to this position. The primary duties and responsibilities are intended to describe those functions that are essential to the performance of this job. This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. There are other duties and responsibilities that are considered incidental or secondary to the overall purpose of this job. Employees holding this position will be required to perform any other job-related duties as requested by management. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.