Technical Account Manager

Microsoft Corporation Nashville , TN 37201

Posted 1 month ago

Microsoft Services

With 23,200+ employees globally, Microsoft Services is one of the company's largest groups, serving customers in 191 countries and 46 languages. Simply put, we help customers and partners get the most out of their technology investments by delivering their voices back to our business groups to make our technology even betterand by accelerating their transformation journeys to become digital businesses. For more information, visit www.aka.ms/AchieveDigitalBusinessTransformation

Join us and be one who empowers billions! That's incredible reach. When you combine that with your own inspiration, plus the freedom and support to make your ideas happen, you can make a huge impact on how people work and live all over the world.


Experiences Required: Education, Key Experiences, Skills and

Knowledge:
  • Proven experience in an Enterprise environment with a strong understanding of corporate and public sector customer support needs.

  • Strong communication skills across IT and business leadership

  • Consistently demonstrates strong organizational, project/program management, change management, and problem-solving skills.

  • Be a confident leader, able to orchestrate across multiple groups to ensure customers outcomes are met.

  • Bachelor's degree or equivalent work experience.

  • ITIL Foundation Certificate preferred.

  • A character that exemplifies Microsoft values including integrity, honesty, openness, personal excellence, constructive self-criticism, and mutual respect.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

The TAM oversees a number of key functions to ensure our customers receive the most from their Microsoft Support relationship. As a TAM, you are responsible for the support Services relationship, including managing the delivery of all support services, customer satisfaction, while driving business growth for Microsoft and supporting our customers on their digital transformation. This will require you to establish and manage expectations within the customers business and drive the IT teams to achieve those expectations to a high standard.

The TAM is the primary customer facing support role within the Microsoft Services organization, and is responsible for the satisfaction of our

customer's support services relationship, for quality delivery and overall customer growth. This role offers an opportunity to be front and center

with our customers supporting them in their digital transformation, while accelerating your career by driving business impact.

Key Accountabilities include:

CUSTOMER Creates a strategic support relationship with key stakeholders within our customer organizations, both within IT and their business

groups to enable quality delivery aligned to their business outcomes. TAMs focus on understanding the customer's business and IT objectives in

order to develop and manage the delivery of services to enable customers to realize the of value of Microsoft products and cloud services. The

TAM must be a change agent by articulating the case for change and helping our customers evolve their IT maturity, drive productive use of

Microsoft products, and enable and support IT to make the business more effective.

BUSINESS The TAM is responsible for sustainable growth through routinely partnering across a One Microsoft team to strategize on ways to

create new opportunities within the accounts they service. The TAM is responsible for the profitability of our services and increasing our customers

cloud commitment through portfolio management, all in a manner consistent with Microsoft's legal, fiscal and personnel policies.

DELIVERY The TAM must be aware and proficient in understanding the Services portfolio, and the entitlements and benefits available to the

customer to be able to articulate the value of these services to support customer success. The TAM is responsible for understanding the

customer's priorities and constructing a strategic plan that defines the Support team's approach to bring value to the customer. The TAM

pursues, orchestrates, and facilitates programs of work to deliver outcomes that bring value to the customer. The TAM is the owner of the overall

support experience across the entire lifecycle that includes planning, consumption, and delivery governance.

LEADERSHIP This role requires strong communication skills and imaginative, bold thinking in all situations, as well as displaying executive

presence and confidence. The TAM must be able to show leadership in supporting teams comprised of Microsoft, Partner and customer resources

who may be engaged in the delivery of complex solutions.



icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Technical Account Manager

Quotient Technology Inc.

Posted 2 months ago

VIEW JOBS 11/8/2019 12:00:00 AM 2020-02-06T00:00 Technical Account Manager Position Summary This newly created position reporting directly to the VP of Implementation and PMO will be an integral part of the overall Customer delivery and growth strategy for Quotient Technologies. You will help lead the company's retail and partner business development efforts focused on a next generation cloud-based platform. Working with some of the world's largest retailers, you will be a key part of a fast-growing team to work on an industry-changing solution. This position will serve as Client Facing, single point of contact with an in-depth understanding of large-scale technical implementation projects and growth efforts for our partners. Taking ownership of projects and customer management, you will draw upon your previous experience to actively manage project planning, client management, risk management, and delivery. You will assist the implementation and development teams with coordination, issue tracking, schedule and drive project activities, and will be responsible for the overall successful completion of a project and the retailers growth. These projects can be technical in nature and understanding software development lifecycles as well as client management will be instrumental to your success. Position Responsibilities * Work as primary point of contact with your assigned Retailer and internal teams to plan and execute integrating and growing a cloud-based retail platform and be the technical and planning expert for the retailers * Interface directly with the Sales team to maximize their ability to sell and scale revenue at the client * Identify solutions to problems using existing in place technology * Develop and manage integration plans and project plans; identify and mitigate risks and issues throughout integration * Build and improve processes * Analyze, assess and resolve issues as they arise. * Prepare and coordinate critical onsite and virtual meetings * Support technical project teams through driving critical milestones and deliverables * Maintain an ongoing on-site cadence with partners throughout the project * Participate in Solution Management and Engineering meetings to share feedback from retailers and partners on the solution * Coordinate Product team involvement in client discussions to help drive revenue and product adoption as well as growth Position Qualifications * 2+ years' experience in Technical Project Management, Marketing Software Implementation, and/or Retail Integration Specialist, Account management * Proven ability to drive tasks and implementations to completion * Strong communication skills a must * Ability to be creative as well as analytical, organized and detail oriented * Customer and Vendor Relationship and Selling Skills * Business Knowledge and Retail Acumen preferred * Proven record successfully implementing solution plans and/or programs * Technical Knowledge – has demonstrated ability to work with software developers, Product Managers and Sales to make decisions on technical program deliverables Quotient Technology Inc. Nashville TN

Technical Account Manager

Microsoft Corporation