Technical Account Manager

Microsoft Corporation Tulsa , OK 74120

Posted 2 months ago

Microsoft Services help customers realize their full potential through accelerated adoption and productive use of Microsoft technologies. We are a global team of exceptional people who deliver world class services with partners, earning customer confidence, trust, and loyalty by improving the overall Customer and Partner Experience, serving as the customer advocates within Microsoft and driving customer-centric product improvement. Providing customizable solutions complete with enhancement and add-on services, Microsoft Premier Support helps customers proactively address risks, minimize downtime, and streamline operations to improve efficiency and accelerate your business growth.

Qualifications:
A minimum of 3 years of experience in an Enterprise support environment with a strong understanding of corporate account support needs and the support industry Fundamental knowledge in two or more of the following: network and desktop operating systems, information worker applications, database systems, messaging, management and operations, and/or network security.

Products may include, but are not limited to: Windows Server, Active Directory, Windows Azure, SharePoint Server, SQL Server, Exchange Server, Hyper-V, and System Center.

  • Consistently practices strong organizational, communication, project management, negotiation, and problem solving skills. Contributes to team operational precision by active design of and participation in community initiatives Bachelor's degree preferred ITIL Foundation Certificate preferred

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

The Premier Technical Account Manager (TAM) acts as a trusted business advisor to Microsoft's Premier Support customers, providing Premier Support Services aligned to the customer's priorities in order to maximize the business value of their Microsoft investment. The TAM is the only front-line customer facing support role within the Services organization.

The TAM is responsible for the overall growth, quality and satisfaction of the customer's support services relationship. A successful TAM consistently exhibits the following attributes: CUSTOMER Creates a trusted advisor relationship with key stakeholders within the customer organization, including the IT Directors, CTO, CIO and LOB leaders as well as technology professionals.

The TAM demonstrates a deep understanding of the market forces affecting our customers and offers insight into new ways Microsoft can provide greater value. The TAM must be a change agent by articulating the case for change and helping the customer realize the improved business impact of appropriate use of Microsoft Support services. BUSINESS The TAM is responsible for sustainable growth through routinely partnering with Services Sales and other Services personnel to strategize on ways to create new opportunities within the accounts they service.

The TAM is responsible for the profitability of our services through portfolio management including contract consumption, contribution margin, operational expense management, and revenue growth, all in a manner consistent with Microsoft's legal, fiscal and personnel policies. DELIVERY The TAM must be proficient in understanding the entire support services portfolio and can articulate the value of these services to our customers. The TAM will partner with our customers to ascertain their IT priorities in order to set a long-term strategy for service delivery that aligns to their business objectives.

The TAM must be literate and conversant on the Microsoft technology, method and procedures for its application. The TAM is responsible for excellent delivery of services across entire support lifecycle, including Service Delivery Planning, Service Delivery Management, Incident Management / Escalations and Proactive Remediation Services. LEADERSHIP This role requires strong communications skills and imaginative, bold thinking in all situations.

The TAM must be able to lead teams comprised of Microsoft, Partner and customer resources engaged in the delivery of complex solutions that result in a One Microsoft approach. The TAM must display Executive presence and confidence to manage executive relationships internally and with the customer to create business transformation.



See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Technical Project Manager II Tulsa OK

Centurylink

Posted 1 week ago

VIEW JOBS 11/7/2018 12:00:00 AM 2019-02-05T00:00 CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information. Job Summary This position partners in a team environment or be able to independently manage and document all aspects of one or more technical project(s) that are tactical or strategic in nature and involve one functional area. Job Description * Provides technical direction to engineering projects and services in an assigned area, from design to start-up. * Ensure that the project is on schedule, is high quality, is within determined budget, and meets the measures of success (MOS) and the high-level achievements (HLA). * Maintain knowledge in several of the following: mainframe development, midrange development, builds software development lifecycle management, software testing methodology, production deployment, technical architecture development, and requirements management. * Accountable for timely project completion and delivery. * Input into scope packages, identify roles/responsibilities, and deliverables for day to day projects. * Develop the project delivery schedule which includes identification and logical sequencing of activities needed to complete deliverables and to identify critical paths. Identifies risks and develops mitigation plans. * Input to and communication of project plans, project status and issues to all stakeholders (including executive management and project team. Engage guidance from mentors as appropriate. * Perform monitoring and controlling functions - monitors and acts upon project metrics, develops and manages the project plan, business case, resource plan, etc. Oversees project from beginning to end, includes all documentation and communication with stakeholders, inter-team coordination and/or multi-discipline or multi-business unit coordination * Manages the project team by providing leadership and coordination of all engaged functional groups, including analysts, developers, testers, production support teams, business clients, etc. * Manages project risks, issues and escalations by identifying and escalating to leadership for assistance in applying mitigation strategies to project plan to ensure overall project success. * Lead and organize cross functional teams * Input all necessary data for project tracking and planning * Utilize appropriate project management tools, e.g., MS Project, Excel, etc. * Manages process compliance and provides input to incremental process improvements with the use of lessons learned and other project process tools * Knowledge and development of Microsoft Sharepoint * Other duties as assigned Qualifications Required: * Bachelor's degree or equivalent eduaction and related experience * 5+ years related experience Preferred: * Master's degree * 3+ years related experience Education Bachelors or Equivalent Masters or Equivalent Alternate Location: US-Oklahoma-Tulsa Requisition # : 206418 This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/ EEO Statement We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions. Centurylink Tulsa OK

Technical Account Manager

Microsoft Corporation