Technical Account Manager

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company.

Who is Mastercard? Mastercard is a global technology company in the payments industry.

Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company.

With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview The team is looking for a primary technical person to work with clients and customer success on technical matters that come up as a form of weekly/quarterly check-ins. Come help us introduce the next generation of consumer engagement solutions that allow our clients to better segment and market the breadth of their customers through multiple channels.

Work with support, product, and engineering on these customer needs to help drive new solutions, software tools, problem resolution and up-sell opportunities. Document best practices for client-specific needs. Role • Key partner to business and IT stakeholders • Lead quarterly technical reviews and provide relevant technical recommendations on solutions and enhancements • Participate in issues and act as an advocate for customers during the triage and resolution of high severity cases, driving business reliability and customer satisfaction • Collaborates on new opportunities and helps solution All About You • Bachelors degree in Computer Science or equivalent experience • Demonstrable knowledge of software architectures • Familiarity with modern-day software environments. • Intermediate experience in technical client facing or account management roles • Ideal candidates need to be solution oriented, process driven, fast learners, strong communicators and passionate about technology. • Maximize efficiency in a constantly evolving environment where the process is fluid and creative solutions are necessary. • Position may require some travel and availability for off-hours support required. • Strong written and verbal communication skills • Out-of-the box thinker and able to work independently