Technical Account Manager

Are you looking for a challenging role as a Technical Account Manager

As a leading managed service provider (MSP), InterVision assists IT leaders in solving the most crucial challenges they face by solving for the right technology, deployed on the right premises, and managed through the right model to fit their unique demands and meet their long-term goals.

InterVisions mission is to transform business through the evolutionary power of technology, and were committed to unlocking value by delivering innovative technology through a consultative approach. Our people are the best in their field!

If you are looking for a career changing opportunity, we want to meet you!

We welcome your experience and talents to our team!

This role is a senior role that requires a mixture of experience from many disciplines and requires a well-rounded individual with a decade or more in IT, technical acumen in the Amazon & Azure Platforms, with a solid understanding of operational processes, who likes work with multiple teams and alone, and who likes to dig into the details but also understand the big picture. Specific experience includes:

• Experience with AWS/Azure, including tasks such as environment architecture design, automation, network engineering, security, storage, systems administration, monitoring, incident response, configuration management, etc.

• Experience including tasks such as security, systems administration, monitoring, incident response, configuration management, etc.

• Working knowledge of Code/Scripting capabilities (Python, JAVAScript/NodeJS)

• Working knowledge API integration experience

• Hold active Azure/AWS Associate or Professional certifications

• Experience with Well architected Frameworks of AWS and Azure with the ability to provide insight and recommendations based on these criteria

• Experience with Cloud Security Posture Management (CSPM) Tools, capabilities, and leveraging these tools to provide desired outcomes.

• Experience with Service Now and using Power BI or similar technologies to automate and report on internal processes

• Experience including developing statements of work, bill of materials, as well as presenting technical solutions to clients both technical and executive representative

• Experience with ITIL and other technology management standards and processes

• Experience in the support operational processes, tools, and administration process and tools for complex technology managed services

• Experience in pricing and invoicing of technology services and products and overall understanding of service profitability

• Experience in complex back office operational environments and finding ways to incrementally implement necessary process, tools and structures to increase overall productivity

• Experience working alone, leading initiatives, and working in complex multi-team environments while finding ways to get the job done

• Experience with cost optimization suggestions via system right sizing, reserved instances, ect.

Some of the exciting work you will encounter:

• Dive Technical discussions at all levels of the clients organization and assist with incident management, establishing best practices, and technical risk mitigation.

• Provide Technical Recommendations for Optimization: Understand how the client is leveraging InterVision Services regular reviews of the environment / technical implementation and make recommendations on how to improve / optimize the environment.

• Trouble ticket process expertise and oversight: As necessary, getting involved with the OC and professional services team performing trouble ticket triage and remediation to facilitate their communication with the client and other parties. Do what is necessary to resolve client issues.

• Monthly and quarterly SLA, performance, and billing report generation and support. This includes generating very detailed, time-consuming, and error-prone monthly performance reports.

• Being the Clients Partner contact for Services. Onboard new clients, including connection client stakeholders with the appropriate InterVision Professional Services and Managed Service team members. Shepherd and drive the onboarding processes, including, if necessary, the per-client security/background check/fingerprinting processes that some California departments require.

• Pricing / Invoicing Support: Understand how InterVision arrived at the pricing for the services in the offering catalog. This is particularly complex for the monthly cost per agent. The Technical Account Manager must be able to discuss pricing and profitability with Sales leadership (for example, relating to discounting) and with the financial team for overall profitability concerns. The Technical Account Manager must understand the details in the cost basis to determine when price increases are necessary.

• Providing general support for InterVisions Operational Center team which support managed services.

• Security audit review Support dialogue discussing finds with customer and technical teams to address and remediate.

How Do We Back Our Strong Reputation?

GREAT PLACE TO WORK: If you thrive in an environment of growth and individual impact, InterVision is the place for you!

CUSTOMER SUCCESS:

When it comes to technology, our 30+ year history has guided some of the largest and most influential companies to solve their problems with a broad range of innovative technologies ranging from network infrastructure to collaboration to cloud migrations.

InterVision can not only help clients refine their strategy with the right technology and the right cloud strategy, but also bring the resource models to take it to the finish line, assuring them a powerful combination of vision and capabilities.

BROAD CAPABILITIES: InterVision offers a wide range of services and solutions that organizations need to thrive in todays dynamic IT market, including a broad range of innovative solutions for datacenter and cloud transformation, IT resiliency, modern communications, remote workforce and advanced data analytics. Were competitive at all levels of engagement.

INDUSTRY ACCOLADES: InterVision has received some of the technology industrys most prestigious awards and acknowledgements repeatedly by Gartner and Forrester plus Inc. Magazines 5000 Fastest Growing Private Companies.

TOP VENDOR CERTIFICATIONS: InterVision holds the highest certifications and partner levels with leading technology vendors, and we have teams of trained, certified engineers supporting their solutions. Here are just a few of the certifications from our list of 80+ vendors: Amazon Partner Network (APN) Premier Consulting Partner (with seven competencies), NetApp Star Partner, Cisco Gold Certification, Cisco Cloud and Managed Services Master, Juniper Elite Partner, Microsoft Gold Partner, AT&T Premier Partner, Palo Alto Networks Diamond Partner, and VMware Premier Partner to name a few.

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