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Technical Account Manager

Expired Job

Impactradius Columbus , OH 43216

Posted 5 months ago

Our Company:

At Impact, our culture is our soul. We are passionate about our people, technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. If you are looking to join a team where your opinion is valued, your contributions are noticed, you get to work with fun and talented people solving cutting-edge marketing challenges with technology, and advance your career, this is the place for you. Impact operates globally with offices worldwide in Santa Barbara, San Francisco, Columbus, New York, London, Cape Town and Sydney.

Why this role is exciting:

As a Technical Account Manager, you'll be responsible for delivering world-class support to our top clients. This person strives to embolden our customers to become product experts - utilizing our software suite to build stronger and more successful marketing campaigns. Success is measured in increasing client adoption, increasing net promoter score, and reduced churn. You will maintain a balanced proactive/reactive relationship with your assigned accounts. Dedicated duties include account monitoring, regular check-ins, and relationship building - while reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise.

Does this sound like you?

  • Bachelor's Degree (Business, Marketing or related field a plus)

  • 3-5 years client management experience in a tech-related field

  • Consistent track record of providing stellar support to clients

  • Solid understanding of the digital marketing ecosystem

  • Balanced dose of initiative and the ability to remain flexible

  • Technical aptitude and a resourceful problem-solver

  • Professional communication skills

  • Enthusiastic team player

  • Great conflict resolution skills

  • Excellent time management skills

Responsibilities:

  • Serve as Success Owner for accounts

  • Serve as Commercial Owner for some accounts

  • Fully own their client product setups - understanding client reporting requirements, recommending tracking setups with minimal guidance.

  • Keep themselves updated with industry trends and cross-channel tracking capabilities

  • Work with Impact Technical Support & Product Squads (BI/DIS/Attribution etc.)to troubleshoot data discrepancies or client concerns that impact their clients

  • Become a true client advocate internally

  • Honing their organizational skills - Managing client expectations and drive them towards retention

  • Actively contributing to thought leadership articles, blog posts, and industry publications

Benefits (Perks):

  • Medical (Cigna), Dental, and Vision

  • 401k Matching

  • Unlimited Paid Time Off

  • Flexible work hours

  • Stocked kitchen with snacks and drinks

  • Friday catered lunches with office/company updates

  • Happy Hours and events

  • FSA - pre-tax commuter, FSA-Medical/Dental/Vision, with $500 rollover, FSA-Dependent Care, HSA with HSA-compliant medical plan

  • Tuition reimbursement (up to $2500 a year with approval)

  • Company performance bonus

  • Long Term Disability, Employee Life Insurance, Employee AD&D Insurance, Supplemental Term Life and AD&D Insurances, Pet Insurance

Do you want to join our ever-growing team?

We'd love to hear from you at careers@impact.com and we will connect with you shortly.

We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


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Technical Account Manager

Expired Job

Impactradius