At Impact, our culture is our soul. We are passionate about our people, technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. If you are looking to join a team where your opinion is valued, your contributions are noticed, you get to work with fun and talented people solving cutting-edge marketing challenges with technology, and advance your career, this is the place for you. Impact operates globally with offices worldwide in Santa Barbara, San Francisco, Columbus, New York, London, Cape Town and Sydney.
Why this role is exciting:
As a Technical Account Manager, you'll be responsible for delivering world-class support to our top clients. This person strives to embolden our customers to become product experts - utilizing our software suite to build stronger and more successful marketing campaigns. Success is measured in increasing client adoption, increasing net promoter score, and reduced churn. You will maintain a balanced proactive/reactive relationship with your assigned accounts. Dedicated duties include account monitoring, regular check-ins, and relationship building - while reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise.
Does this sound like you?
Bachelor's Degree (Business, Marketing or related field a plus)
3-5 years client management experience in a tech-related field
Consistent track record of providing stellar support to clients
Solid understanding of the digital marketing ecosystem
Balanced dose of initiative and the ability to remain flexible
Technical aptitude and a resourceful problem-solver
Professional communication skills
Enthusiastic team player
Great conflict resolution skills
Excellent time management skills
Serve as Success Owner for accounts
Serve as Commercial Owner for some accounts
Fully own their client product setups - understanding client reporting requirements, recommending tracking setups with minimal guidance.
Keep themselves updated with industry trends and cross-channel tracking capabilities
Work with Impact Technical Support & Product Squads (BI/DIS/Attribution etc.)to troubleshoot data discrepancies or client concerns that impact their clients
Become a true client advocate internally
Honing their organizational skills - Managing client expectations and drive them towards retention
Actively contributing to thought leadership articles, blog posts, and industry publications
Medical (Cigna), Dental, and Vision
Unlimited Paid Time Off
Flexible work hours
Stocked kitchen with snacks and drinks
Friday catered lunches with office/company updates
Happy Hours and events
FSA - pre-tax commuter, FSA-Medical/Dental/Vision, with $500 rollover, FSA-Dependent Care, HSA with HSA-compliant medical plan
Tuition reimbursement (up to $2500 a year with approval)
Company performance bonus
Long Term Disability, Employee Life Insurance, Employee AD&D Insurance, Supplemental Term Life and AD&D Insurances, Pet Insurance
Do you want to join our ever-growing team?
We'd love to hear from you at firstname.lastname@example.org and we will connect with you shortly.
We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.