Technical Account Manager

Henry Schein American Fork , UT 84003

Posted 2 months ago

JOB OVERVIEW:

This position is responsible to proactively coordinate activities for all internal departments, external third parties, and new Enterprise customers to ensure a smooth systems implementation experience; training; initiating and organizing all customer contact and response for escalated issues; and regularly communicating with the customer base for general "PR" calls and updates regarding system enhancement and releases.

KEY RESPONSIBILITIES:

  • Build long term relationships with clients

  • Be a trusted technology advisor

  • Understand customer's relevant business challenges and provide and develop expertise in a variety of industry concepts, practices and procedures

  • Strong organizational skills with ability to strategically manage competing client demands

  • Manage all post implementation aspects of Enterprise accounts, including escalation handling, reporting, and other activities to ensure successful customer interactions and high levels of customer satisfaction.

  • Work closely with the Technical Account Specialist to prepare tracking and communication protocols on active projects.

  • Act as a point person for all customer escalation issues not resolved within a 24 hour period. Liaison responsible for directing and effectively communicating client issues and resolutions between the Enterprise team and the customer.

  • Participate in special projects and perform other duties as necessary.

WORK EXPERIENCE:

Typically 3 to 5 or more years of increasing responsibility in terms of any applicable professional experience.

Software technical support experience is preferred.

PREFERRED EDUCATION:

Typically a Bachelor's Degree or global equivalent in related discipline.

GENERAL SKILLS & COMPETENCIES:

  • Good understanding of industry practices

  • Proficient with tools, systems, and procedures

  • Basic planning/organizational skills and techniques

  • Good decision making, analysis and problem solving skills with ability to multi-task

  • Good verbal and written communication skills

  • Good presentation and public speaking skills

  • Good interpersonal skills

  • Basic conflict resolution skills

  • Developing professional credibility

SPECIFIC KNOWLEDGE & SKILLS:

  • Excellent computer skills.

  • Excellent verbal and written communication skills.

  • Technical background in software and hardware required.

  • Understanding of Citrix, SQL, and Enterprise solutions preferred.

  • Proven leadership ability.

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Technical Engineer (12T)

Army National Guard

Posted 2 weeks ago

VIEW JOBS 9/4/2019 12:00:00 AM 2019-12-03T00:00 12T Technical Engineer Job ID: 1108795 Job Views: 168 Location: AMERICAN FORK, Utah, United States ZIP Code: 84003 Job Category: Engineer Posted: 09.04.2019 Age Requirements: Must be between the ages of 17 and 35 Job Description Technical Engineers pen the plans that lead construction crews to success. As a Technical Engineer in the Army National Guard, you will develop the skills necessary to help build, plan, and repair airstrips, docks, barracks, roads, and other projects. Your training will enable you to assume duties that include construction site development, such as technical investigation, surveying, drafting, and the development of construction plans and specifications. Specific duties may include: construction material testing; drawing maps, charts, and making scale drawings of roads, airfields, and buildings; conducting land surveys and computing survey results; preparing structure wiring and plumbing diagrams; building scale models of land areas that show hills, lakes, roads, and buildings; and piecing together aerial photographs to form large photomaps. Job Duties * Draw topographic maps and charts using Computer Aided Drafting systems and software * Conduct geodetic and construction surveys and results utilizing Automated Integrated Survey Instruments and Global Positioning Survey Technology * Provide technical support for vertical and horizontal construction projects Some of the Skills You'll Learn * Aerial photo interpretation * Architectural and structural drawing Helpful Skills * Ability to convert ideas into drawings * Interest in maps and charts * Working with Computer Aided Drafting technology * Interest in algebra, geometry, and trigonometry Through your training, you will develop the skills and experience to enjoy a civilian career with civilian construction, engineering, and architectural firms, as well as government agencies such as a highway department. Earn While You Learn Instead of paying to learn these skills, get paid to train. In the Army National Guard, you will learn these valuable job skills while earning a regular paycheck and qualifying for tuition assistance. Job training for a Technical Engineer consists of 10 weeks of Basic Training, where you'll learn basic Soldiering skills, and 17 weeks of Advanced Individual Training, depending on the specialty. Part of this time is spent in the classroom and part in the field. Benefits/Requirements Benefits * Paid training * A monthly paycheck * Montgomery GI Bill * Federal and State tuition assistance * Retirement benefits for part-time service * Low-cost life insurance (up to $400,000 in coverage) * 401(k)-type savings plan * Student Loan Repayment Program (up to $50,000, for existing loans) * Health care benefits available * VA home loans * Bonuses, if applicable * Most non-prior service candidates will earn between $200 and $250 per drill weekend, subject to change Requirements * Military enlistment in the Army National Guard * Must be at least a junior in high school, or have a high school diploma or a GED certificate * Must be between the ages of 17 and 35 * Must be able to pass a physical exam and meet legal and moral standards * Must meet citizenship requirements (see NATIONALGUARD.com for details) Requires military enlistment. Programs and benefits are subject to change. Ask your Army National Guard recruiter for the most up-to-date information. Actual MOS assignment may depend on MOS availability. This position may qualify for a bonus, ask your National Guard recruiter for the most up-to-date information. Army National Guard American Fork UT

Technical Account Manager

Henry Schein