Technical Account Manager

Databank Holdings Dallas , TX 75201

Posted 3 months ago

Technical Account Manager

DataBank is a leading service provider of enterprise class services aimed at providing 100% uptime and availability of customer data, applications, and equipment. DataBank's managed data center services are built around its world-class facilities, multi-homed Internet access hub, and multi-terabyte storage area network. We provide a redundant managed colocation environment for companies wishing to outsource their entire computer room infrastructure. This environment consists of space, power and network transport services.

The TAM is a trusted business advisor to clients, providing valuable guidance and communication for all services Databank provides. The TAM provides regular reviews with each premier client as well as coordinating support tickets and incidents, managing them to resolution. The TAM will develop a relationship while gaining an understanding of the client's business, IT organization, and the role Databank provides. Finally, the TAM will become a seamless extension of the client's staff and their spokesperson for the coordination of all Databank resources, ensuring clients receive excellent customer service as well as effective solutions.

Responsibilities

  • Oversight of the client's day-to-day Managed Services. Review client tickets and projects.

  • Ensure timely resolution of client incidents, making sure the proper teams are engaged and delivery requirements are met.

  • Responsible for the retention and growth of the existing client to deliver profitable quality service.

  • Develop process and workflow documents for support to best serve clients, including server notes and training.

  • Deep technical acumen, experience, oversight, and ability to relate to the client's IT needs.

  • Regular cadence discussions with clients to review tickets and managed services.

  • Becomes a trusted adviser.

  • Works with account teams to build relationships with business and IT executives, key decision makers, and technology influencers to translate their business issues into solutions that can be architected and implemented.

  • Ensure the most positive, high-value, full-service experience possible to the client.

Qualifications

  • A 4-year college degree, preferably with a technical focus; Computer Science, Math, or related background is highly desired.

  • 5+ years of experience as a customer-facing services consultant in an infrastructure and/or data systems environment.

  • Experience working with a cross-functional and geographically dispersed team and customer base.

  • Ability to travel (domestically) up to 20% of the time.

  • Ability to engage the proper resources within the company to resolve customer issues promptly and efficiently.

  • Technical understanding of managed services and datacenter collocation.

  • Strong communication skill both verbal and written and able to effectively communicate technical information to a wide range of audiences.

  • Anticipate future needs and help determine the ideal solution.

  • Demonstrate ability to remain calm and professional and de-escalate the situation especially in critical situations.

Benefits

  • Health, Dental, Vision packages

  • Short-Term and Long-Term Disability Insurance

  • Life Insurance

  • 401k match by company

  • 3 weeks Paid Time Off and Paid Holidays

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Technical Account Manager

Datameer

Posted 3 months ago

VIEW JOBS 8/21/2019 12:00:00 AM 2019-11-19T00:00 About Datameer We are a well-funded, global software company headquartered in San Francisco with global offices across Europe backed by top tier investors including KPCB, Redpoint Ventures, ST Telemedia, and Next World Capital among others. Our customers include who's who of the fortune 100 and the list is growing! We are an agile enterprise big data platform that fuels faster, trusted data driven insights anywhere. Datameer's advanced data preparation, exploration and governance functionality makes it easy to transform big data into curated data sets to feed any analytics initiative. Using a hybrid architecture that spans on-premises and the cloud, Datameer helps organizations deliver new insights in days and operationalize them immediately, increasing the agility and responsiveness of the analytics that drive the business. Datameer is currently looking to hire a Technical Account Manager to work remotely in the Dallas, TX area. Responsibilities Drive adoption, retention, and overall success and satisfaction for your named customers via the following: * Structure and lead discovery interviews with senior business stakeholders and hands-on users, in order to identify opportunities and pain points Datameer can address * Conduct weekly checkpoints with senior business stakeholders to define and achieve customers' strategic goals with Datameer * Spend time onsite with users and stakeholders to foster adoption and strategic growth of Datameer * Perform quarterly Executive Dashboard reviews of customer environments and proactively recommend improvements to the platform to optimize customer usage * In collaboration with Account Executives, lead quarterly business reviews with customers to an executive audience demonstrating value of Datameer's current usage and opportunities to improve and grow * Organize participation in Beta Product evaluations to share new features with customers early and get their feedback to influence the features to be released * Share case studies and demonstrations of how other customers (could be in their vertical or who tackled a similar problem) use Datameer, in order to stimulate interest in expanding their usage of Datameer Collaborate closely with other Datameer teams acting as a customer advocate: Keep Leadership informed of customer health (successes/strengths, as well as operational Provide feedback to Product Management team for roadmap influence based on customer needs Align on upsell and expansion opportunities, so that Sales can maintain their territory plans Coordinate with Consulting and Education teams to identify opportunities and drive adoption Experience and Requirements ● BS degree in Computer Science or related technical field ● 3+ years experience in consulting, strategic sales, or account management ● 2+ years in customer success or relevant work experience with the proven ability to retain and expand Enterprise accounts ● Strong Communication Skills in English; additional languages a plus ● Proficiency in Linux; experience with distributed systems like Hadoop a plus ● Experience with Big Data related tools and technologies: MapReduce/Tez, HDFS, HBase, Hive, Hadoop, Spark and Cloud Infrastructure providers: AWS, Azure, Google Cloud will be considered an asset. ● Demonstrated excellence in the following three categories: * Consulting: discovery, analysis, listening, communication, and project leadership * Analytics: given a dataset, you can extract insights and craft a compelling presentation * Technical: proven comfort getting your hands dirty with SQL, relational databases, APIs ● Strong executive presentation and persuasion skills; excellent deliverable creation and editing skills. Be prepared to show samples or present ● Strong interpersonal and collaboration skills; proven ability to build relationships ● Willingness to roll up the sleeves in a fast-paced, highly varied environment ● Availability to travel to customer sites; 50% travel, mostly day trips. You control personal travel schedule to ensure customer satisfaction We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, ornational origin. Qualified applicants with criminal histories will be considered for the position in a manner consistent with the Fair Chance Ordinance. Datameer is currently not supporting work VISAS. Note to Recruiters and Placement Agencies: Datameer does not accept unsolicited agency resumes. Datameer will not pay fees to any third party recruitment agency or firm in the absence of a signed agreement and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Datameer. Datameer Dallas TX

Technical Account Manager

Databank Holdings