Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Technical Account Manager

Expired Job

Crowdstrike Philadelphia , PA 19107

Posted 4 months ago

CrowdStrike is a leading provider of next-generation endpoint protection, threat intelligence, and pre- and post incident response services. We are the fastest growing endpoint protection company, one of the World's Most 50 Innovative Companies according to MIT, and one of Forbes Most Promising Companies. Our growth and innovation are driven by incredible employees who deliver unmatched customer success. Join us today!

Are you passionate about Internet Security and Customer Advocacy? Do you want to work where the people are as committed and as passionate as you are? As a Technical Account Manager with CrowdStrike you will provide proactive technical support to our Premium Support customers. At CrowdStrike, you will be working with people who "wrote the book" on hacking and internet security. To be successful in this role, you must be a motivated self-starter, be committed to ongoing self-education, possess strong customer service skills and have excellent technical problem solving skills.

  • Serve as primary point of contact as well as first level support for premium support customers.

  • Provision new customers on the CrowdStrike platforms.

  • Ensure customer success through proactive periodic health checks, product training, and best practices.

  • Serve as customer liaison with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties.

  • Resolve customer problems via telephone, email or remote access.

  • Research customers' technical issues in a timely manner and follow up with recommendations and action plans.

  • Escalate cases to management when customer satisfaction comes into question.

  • Maintain control of the overall resolution for any escalated case, even when cross-functional groups are involved.

  • Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues.

  • Create knowledge base content to capture new learning for reuse throughout the company and user base.

  • Participate in technical communications within the team to share best practices and learn about new technologies and complimentary storage applications.

  • Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.

  • Support the Sales teams to identify new premium support opportunities and to help close deals.

Qualifications:

  • Bachelor's Degree or equivalent

  • Technical aptitude, preferably on Windows platform(s)

  • Familiarity with general network and database concepts

  • Knowledge of enterprise web technologies, security and cutting-edge infrastructures

  • Excellent customer service skills and ability to quickly establish technical credibility with customers

  • Excellent communication skills, written and verbal

  • Proven problem-solving skills

  • Collaborative attitude

  • Ability to travel up to 25%

  • Available to work "swing shifts" periodically

Preferred Qualifications:

  • Bachelor's Degree in Computer Science or equivalent

  • 3+ years of Customer Success/Support/Technical Account Management experience in SaaS organization

  • Some expertise in Linux and Mac platforms

  • Light scripting or coding skills

CrowdStrike is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Key Account Manager Philadelphia PA

Lee Weber Group, Inc.

Posted Yesterday

VIEW JOBS 11/18/2018 12:00:00 AM 2019-02-16T00:00 <strong>(Key Account Manager)</strong> <br /> <strong>Business Continuum Specialist (Philadelphia) </strong><br /> <br />  <br /> <strong><u>Compensation Profile</u></strong><br /> <span style="color:#0000FF;"><strong>Base Salary: $75K</strong><br /> <strong>Commission: $75K at plan</strong><br /> <strong>Total First year compensation: $150K+</strong><br /> <strong>Car Mileage reimbursement $.52/mile</strong><br /> <strong>Full Medical/Dental/Vision </strong><br /> <strong>401K</strong><br /> <strong>Eligible for Pension Plan after 5 years</strong><br /> <strong>Cell Phone/Laptop/ Corporate Expense Card</strong></span><br />  <br />  <br /> <strong>ESSENTIAL FUNCTIONS</strong><br /> Responsible for selling Negative Wound Therapy Vacuum Systems product line to a variety of clinical and medical customers across numerous call points with primary being in (Hospitals) Acute Care Centers, establishing relationships with physicians and working with national thought leaders in this therapeutic area, collaborating with Post-Acute Key Account Manager at the discharge planner, and liaising with partners in market including DME’s (Durable Medical Equipment), distributors and independent sales representatives<br /> Selling: <ul> <li style="padding: 0; margin: 0;">Utilize professional selling skills to solicit sales of company products</li> <li style="padding: 0; margin: 0;">Seek new customers, either known target accounts or new business found by prospecting</li> <li style="padding: 0; margin: 0;">Support and grow existing account base</li> <li style="padding: 0; margin: 0;">Strive on a continuing basis to achieve, maintain, and expand contacts within customer organizations</li> <li style="padding: 0; margin: 0;">Make contacts at all levels and with all groups, which might influence current and future buying decisions</li> </ul> Learning: <ul> <li style="padding: 0; margin: 0;">Maintain the highest degree of product knowledge through continuing study, including characteristics, quality, engineering, competitive advantages, customer applications, features, benefits and proof sources</li> <li style="padding: 0; margin: 0;">Expand skills in selling, adapting to selling situations, negotiating complex deals, and broadening team dynamics</li> <li style="padding: 0; margin: 0;">Planning:</li> </ul> o  Follow sound time and territory management techniques<br /> o  Quarterly, define customers to be visited and maintain call frequency standards<br /> o  Plan account, travel and call strategies<br /> o  Preplan sales calls; review background information, set call objectives and define selling strategies<br /> o  Submit regular objectives, action plans and sales projections<br /> o  Utilize CRM/Salesforce tools, maintain integrity of information<br /> <br /> Servicing and follow-up: <ul> <li style="padding: 0; margin: 0;">Provide field sales service and training to all accounts in assigned territory</li> <li style="padding: 0; margin: 0;">Service includes solving problems, assisting customers and ensuring their satisfaction with our products, including technical advice on the use of products, delivery considerations, quality control, invoicing, etc. </li> <li style="padding: 0; margin: 0;">Provide these services personally where feasible or initiate and coordinate action through appropriate company support personnel</li> <li style="padding: 0; margin: 0;">Follow up to make sure customer requests/problems are satisfactorily resolved</li> <li style="padding: 0; margin: 0;">Promptly report any product or service complaint through quality system</li> </ul> Communications and reporting: <ul> <li style="padding: 0; margin: 0;">Submit required reports promptly and legibly</li> <li style="padding: 0; margin: 0;">Complete and submit expense reports monthly</li> <li style="padding: 0; margin: 0;">Communicate with Manager or Sales Director as needed</li> <li style="padding: 0; margin: 0;">Develop customer communications such as presentations, bids, quotes, as necessary and approved by corporate</li> </ul> Field surveillance: <ul> <li style="padding: 0; margin: 0;">Serve as the eyes and ears of the company within assigned territory by observing, appraising and reporting on competitive activities, price developments, customer plans, product trends, new product potentials, market trends and related matters</li> <li style="padding: 0; margin: 0;">Provide relevant information in CRM/Salesforce when applicable</li> </ul> Compliance: <ul> <li style="padding: 0; margin: 0;">Employee must meet vendor compliance demands of accounts within given territory.  This includes but not limited to: RepTrax, VendorMate, Status Blue, VCS, etc.</li> <li style="padding: 0; margin: 0;">Complies with all federal, state, and local laws and regulations</li> <li style="padding: 0; margin: 0;">Follows all Company rules and regulations, including health and safety rules</li> <li style="padding: 0; margin: 0;">Successfully interacts with employees at all levels</li> <li style="padding: 0; margin: 0;">Regular, reliable performance of all job duties</li> <li style="padding: 0; margin: 0;">Travel as may be required to meet business and customer expectations</li> <li style="padding: 0; margin: 0;">Performs all other duties as assigned or as may be required from time to time</li> </ul>  <br /> <strong>EDUCATION and CRITICAL SKILLS/EXPERIENCE</strong> <ul> <li style="padding: 0; margin: 0;">Bachelor's degree (B.S./B. A.) from four-year college or university; minimum five years related experience and/or training, or equivalent combination of education and experience. Surgical sales experience is required.</li> <li style="padding: 0; margin: 0;">Excellent verbal and written communication skills</li> <li style="padding: 0; margin: 0;">Ability to manage multiple conflicting priorities</li> <li style="padding: 0; margin: 0;">Experience working in an environment with global objectives preferred</li> </ul>  <br /> <strong>LANGUAGE/REASONING SKILLS</strong> <ul> <li style="padding: 0; margin: 0;">Must be able to read, understand and communicate in English</li> <li style="padding: 0; margin: 0;">Apply principles of logical thinking to solve practical problems</li> </ul>  <br /> <strong>PHYSICAL DEMANDS  </strong> <ul> <li style="padding: 0; margin: 0;">Travel up to 50% of the time, including occasional international travel</li> <li style="padding: 0; margin: 0;">Must be able to occasionally lift and/or move up to 50 pounds</li> </ul>  <br /> <strong>ENVIRONMENTAL CONDITIONS  </strong> <ul> <li style="padding: 0; margin: 0;">While performing the duties of this job, the employee is often exposed to road travel and clinical environments, such as hospitals, physician offices, and clinics</li> </ul>  <br />  <br /> The employee is expected to efficiently and effectively perform all of the above tasks.  <br /> Company will make reasonable accommodations in compliance with the Americans with Disabilities Act.<br /> This job description is subject to change at any time.  Company has the right to assign or reassign duties and responsibilities to this job as business needs require.  <br />   Lee Weber Group, Inc. Philadelphia PA

Technical Account Manager

Expired Job

Crowdstrike