Technical Account Manager

Job Description Job Description Long Island based Managed IT Service provider seeks a Technical Account Manager to join our growing team. This position is a full time role with the potential for a hybrid in office and remote/work from home opportunity. 1-2 years min experience required.

College degree from an accredited university or equivalent technical school required. Applicant must have a clean drivers license and reliable transportation to travel to and from the office and/or client sites. Qualifications: Technical sales and account management experience required (min 1-2 years) Strong communication and interpersonal skills required Ability to work and be available Monday-Friday, 8am – 6pm Availability to work after hours and on-call on weekends (when needed) A Certification and experience in computer hardware, software and networks preferred Strong knowledge of Windows 10 and Windows 11 Strong knowledge of MS 365 Working knowledge of Windows Server operating systems Working knowledge of Azure AD and prem Active Directory Good understanding of CRM, ticketing systems, and other IT software/tools Ability to diagnose and resolve basic technical issues Take a personal interest in, and responsibility for quality of work performed Ability to articulate technical information clearly and simply to non-technical people Customer-oriented and cool-tempered Must work well in a team environment as well as independently Organized and able to resolve tasks in a timely manner