We are Cornell Pump Company, a wholly owned subsidiary of Roper Technologies and we are looking for an experienced Technical Account Manager to join our team!
Cornell is a progressive, dynamic workplace offering:
We are a leading manufacturer of centrifugal pumps located in Clackamas, Oregon, with more than 70 years in the business and growing rapidly!
We manufacture centrifugal pumps for a wide variety of industries including Agricultural, Industrial, Municipal, Rental, and Mining.
This candidate will be part of an exciting new product development team, incorporating high tech devices into well-established, mechanical equipment. This team has the excitement and feel of a startup, with the support and security of a mature and growing company. If you want the opportunity to be part of a challenging, fast paced team and have a can-do, entrepreneurial attitude, we want to hear from you!
The perfect candidate will be able to perform these essential duties:
Under general supervision, with some latitude for un-reviewed action, work directly with key customers to process orders, answer questions, provide technical sales support, and build customer relationships.
This position requires proficient telephone and email work with excellent customer satisfaction and communication skills. Provides applications assistance for IIoT related products into the centrifugal pump market. Coordinates with a wide variety of channels including, but not limited to sales, accounting, operations, shipping, and engineering. Candidate should be technically adept to handle questions related to mechanical, electrical, and other aspects of the product line.
The primary responsibility will be handling of the day to day interaction between some of our key accounts. This will require quick response rates and a precise attention to detail. May require taking critical calls or responding to important emails outside of normal business hours if necessary.
Position will also assist with forecasting sales for key customers and coordinating this information with management and respective purchasing teams in order to prepare and maintain inventory levels.
While much of the time this position will be based out of Cornells Clackamas Oregon office, the candidate may be asked to accommodate occasional travel for customer visits and trade shows.
The ability to communicate with a variety of technical levels is key, as many of our customers come from a variety of backgrounds and experience.
Further duties include:
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Excellent knowledge and experience with PC and web-based programs
Microsoft Office Suite
Experience with ERP systems is a plus
Experience and knowledge of electronics and mechanical equipment is a plus
Bachelors degree or better in Engineering, Business, or related field
1-5 years: 1-5 years industry related experience
(Sales, Customer Service, Wireless/Cellular Markets, Industrial Monitoring, Pumps, Subscriptions)
Cornell Pump Company