Technical Account Manager

Cornell Pump Company Clackamas , OR 97015

Posted 1 week ago

We are Cornell Pump Company, a wholly owned subsidiary of Roper Technologies and we are looking for an experienced Technical Account Manager to join our team!

Cornell is a progressive, dynamic workplace offering:

  • Great opportunities for advancement
  • Competitive salaries
  • Excellent benefits packages and
  • A collaborative and friendly team environment

We are a leading manufacturer of centrifugal pumps located in Clackamas, Oregon, with more than 70 years in the business and growing rapidly!

We manufacture centrifugal pumps for a wide variety of industries including Agricultural, Industrial, Municipal, Rental, and Mining.

This candidate will be part of an exciting new product development team, incorporating high tech devices into well-established, mechanical equipment. This team has the excitement and feel of a startup, with the support and security of a mature and growing company. If you want the opportunity to be part of a challenging, fast paced team and have a can-do, entrepreneurial attitude, we want to hear from you!

The perfect candidate will be able to perform these essential duties:

Under general supervision, with some latitude for un-reviewed action, work directly with key customers to process orders, answer questions, provide technical sales support, and build customer relationships.

This position requires proficient telephone and email work with excellent customer satisfaction and communication skills. Provides applications assistance for IIoT related products into the centrifugal pump market. Coordinates with a wide variety of channels including, but not limited to sales, accounting, operations, shipping, and engineering. Candidate should be technically adept to handle questions related to mechanical, electrical, and other aspects of the product line.

The primary responsibility will be handling of the day to day interaction between some of our key accounts. This will require quick response rates and a precise attention to detail. May require taking critical calls or responding to important emails outside of normal business hours if necessary.

Position will also assist with forecasting sales for key customers and coordinating this information with management and respective purchasing teams in order to prepare and maintain inventory levels.

While much of the time this position will be based out of Cornells Clackamas Oregon office, the candidate may be asked to accommodate occasional travel for customer visits and trade shows.

The ability to communicate with a variety of technical levels is key, as many of our customers come from a variety of backgrounds and experience.

Further duties include:

  • Write and input general sales quotes and sales orders.
  • Write and document specific and technical sales quotations, technical sales orders, general sales correspondence and specific sales correspondence.
  • Assist and support customers with general questions related to software, electrical, and mechanical components within and surrounding our system and products.
  • Learn, understand, interpret, and practically apply technical pump information (BOM, Pump Curves, and Dimensions).
  • Work in a cross-functional team consisting of Sales, Engineering, Production, Shipping, and Finance. Provide dealer, end user, and sales staff training in product application and maintenance.
  • Knowledge of product lines, marketplace, requirements, customer trends, and applicable industry standards.
  • Investigate to determine causes of reported field problems with products, including warranty requests for failed products. Support customers through the return process.
  • Occasionally may visit with customers directly, attend tradeshows, and educational conferences.
  • Respond to occasional requests for additional off-hour work in the event of an emergency client incident or critical business need

Applicants have rights under Federal Employment Laws, copy and paste link address into your browser for more information:

Requirements

Excellent knowledge and experience with PC and web-based programs

Microsoft Office Suite

Experience with ERP systems is a plus

Experience and knowledge of electronics and mechanical equipment is a plus

Education

Preferred

Bachelors degree or better in Engineering, Business, or related field

Experience

Preferred

1-5 years: 1-5 years industry related experience

(Sales, Customer Service, Wireless/Cellular Markets, Industrial Monitoring, Pumps, Subscriptions)

Benefits

Benefits offered

  • Paid PTO/holiday
  • 401K/Employee stock purchase plan
  • Medical/Dental/Vision coverage
  • Company Paid Life Insurance & AD&D
  • Voluntary Life Insurance & AD&D
  • Company Paid STD and LTD Insurance
  • EAP
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Technical Account Manager

Cornell Pump Company